Account Manager - Digital Marketing

Confidential; Altrincham; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Hybrid work

Flexitime

27 days leave

Birthday off

Mental wellbeing support

Altrincham location

Carbon offset program

Great team

Job summary

Dark Horse is seeking an Account Manager for its Altrincham hub to supervise 40 client accounts, ensuring on‑time delivery of results and clear client communication. You will work with Service Leads to align channel strategy and KPIs, maintaining health scores and timely reviews.

The role emphasizes client guardianship over day‑to‑day tasks, with hybrid working from Altrincham and a focus on delivering measurable outcomes for clients in PPC, Paid Social, SEO and Digital PR.

Qualifications

• Experience in client services or account management, ideally in a performance or digital marketing agency.
• Calm and organised managing a high volume of accounts (40-50 contracts).
• Confident, clear and humble communicator, written and verbal.
• Comfortable with tough commercial questions with senior client stakeholders.

Responsibilities

• Monitor KPIs across 40 accounts and report performance to Service Leads.
• Coordinate feedback across channel specialists and verify monthly reports.
• Ensure timely performance reviews, QBRs, and renewal readiness.
• Maintain accurate client health scores and spot amber/red movement early.
• Assist renewals and cross-sell activities without owning pricing or strategy.

Skills

Account management

Digital marketing

Communication

Data analysis

Job description

Account Manager Digital Marketing

Location: Hybrid with 2 days per week in our Altrincham office

Salary: £35,000 to £40,000 dependent on experience

Contract: Full time, Permanent

Dark Horse is a renowned digital marketing agency based in Altrincham, specialising in PPC, Paid Social, SEO and Digital PR. With a diverse clientele and a commitment to delivering exceptional results.

We re after someone who cannot stand a missed deadline, takes pride in keeping every account on track, and genuinely gives a toss about clients getting the results they were promised.

This is a hybrid role based in Altrincham. No remote applications.

What s on offer

We think we ve built a great place to work, where every individual feels rewarded for the effort they put in.

• Salary of £35,000 to £40,000 DOE
• Hybrid working - 2 days a week in office
• Flexitime
• 27 days annual leave
• Plus your Birthday off
• Mental Wellbeing Bupa EAP programme
• Leafy Altrincham location
• Dark Horse will carbon offset your role with The Dark Forest
• Working in an amazing team with many fantastic people

The role

Reporting directly to the Head of Client Services and giving them a clear view of where your accounts stand. Our Service Leads own the day-to-day client conversations and channel strategy.

You are the one making sure the results are making a tangible impact; monitoring every KPI, keeping our health scoring and check-in cadence running like clockwork, and making sure nothing ever slips between us and the client.

This is a client guardianship and relationship role, not project management or day-to-day contact.

Throughout each month you will:

• Work with the Service Leads to monitor performance against KPIs across 40 accounts
• Pressure-test our monthly reports vs KPIs, coordinating feedback across channel specialists
• Spot channel specific comms and changes that affect other areas and make sure no-one is working in a silo
• Ensure all accounts get timely performance reviews, QBRs, prebreak and pre-renewal reviews
• Maintain accurate client health scores in (url removed)
• Spot amber and red movement before it becomes a problem and elevate fast
• Support renewals and cross-sell execution (materials, follow-up) without owning the commercial strategy or pricing

In order to be successful in this role you must have / be:

• Capable of having mature commercial conversations with business owners
• Experience in client services or account management, ideally in a performance or digital marketing agency
• Calm and organised managing a high volume of accounts (40-50 contracts)
• A confident, clear and humble communicator, written and verbal
• Comfortable asking and answering the hard commercial questions with senior client stakeholders
• Data-literate: you read performance metrics (CPA, spend, conversions) and understand the commercial story behind them

It would be great if you had:

• Hands-on exposure to PPC, Paid Social, SEO or Digital PR
• Experience working alongside specialist delivery teams
• Familiarity with (url removed) and with health-scoring or account tiering frameworks

This is a hybrid role based in Altrincham. No remote applications.