Digital Learning & Student Support Assistant

City College Plymouth; Plymouth; On-site; GBP 22,000 - 28,000; Part time

Job summary

City College Plymouth is seeking a proactive Customer Service & Digital Learning Assistant to join the Digital Learning Quarter Team. The role provides frontline support for staff and students, handling general queries, resource access and study skills support, while maintaining a safe and inclusive learning environment.

You will collaborate across the DLQ team to deliver an efficient service, prioritise tasks, and manage multiple duties to minimise disruption.

Qualifications

• Must demonstrate strong customer service skills.
• Experience in educational or digital learning environments is beneficial.

Responsibilities

• Provide frontline support for staff and students with general queries, resource access and acquisition, and studying skills.
• Work with the DLQ team to ensure an effective service that helps all students succeed.
• Prioritise tasks and manage multiple duties to minimise disruption to DLQ services.

Skills

Customer service

Digital learning

Adaptability

Collaboration

Job description

City College Plymouth is seeking a proactive Customer Service & Digital Learning Assistant to join the Digital Learning Quarter Team. The role provides frontline support for staff and students, handling general queries, resource access and study skills support, while maintaining a safe and inclusive learning environment.

You will collaborate across the DLQ team to deliver an efficient service, prioritise tasks, and manage multiple duties to minimise disruption.