DLQ Customer Service & Learning Resource Assistant

onlyFE; Plymouth; On-site; GBP 19,000 - 24,000; Part time

Benefits offered by this job

Pension contributions

Staff lounge — free tea/coffee/lunch

Career development opportunities

Job summary

City College Plymouth is seeking a part-time Customer Service & Digital Learning Assistant to join the Digital Learning Quarter. You will assist staff and students with queries, access to resources, and study skills support while helping maintain an inclusive learning environment.

The role demands proactive collaboration with the DLQ team to ensure services run smoothly and disruptions are minimized. This fixed-term maternity post offers a pro rata salary, with pension contributions and staff

Qualifications

• Frontline customer service experience or potential to provide it.
• Strong communication and collaborative skills.
• Ability to adapt to changing tasks and priorities.
• Commitment to inclusive learning environments.

Responsibilities

• Provide frontline support for staff and students with general queries.
• Assist with resource access and resource acquisition.
• Support study skills development and DLQ activities.
• Maintain a safe and inclusive learning environment across learning spaces.

Job description

Part-time | Fixed Term Maternity| £21,544 Per Annum (Pro Rata of £28,469)

Winner of the Best Place to Work at the Tech South West Awards 2025, City College Plymouth offers a culture the College is proud of. Our core values of Respect, Ownership and Integrity help create an environment that supports a passion for teaching and learning. These values guide our work as we enrich our community through knowledge, experience and skills so every student can achieve their best.

As one of the country’s largest providers of quality education and training, City College Plymouth is entering a period of transition to enable us to propel education into the future. We take pride in offering a learning environment and organisational culture that contribute positively to the health, wellbeing and sustainability of our community and enable all our students and staff to achieve their full potential.

The Role

We are looking for a proactive and friendly Customer Service & Digital Learning Assistant to join our Digital Learning Quarter Team. This role is to provide frontline support for staff and students with general queries, resource access and acquisition, study skills support, and maintaining a safe and inclusive learning environment.

You’ll be working collaboratively across the DLQ team to maintain an effective and efficient service that ensures all students are supported and have opportunities to succeed. Prioritising tasks, as well as organising multiple duties throughout the day, is essential to minimise any disruption to the DLQ’s provisions and services. This role requires a proactive and adaptable individual with a commitment to delivering excellent customer service.

What Will You Bring To The Role

• Adapting - Adapting to new, changing or unplanned situations.
• Collaborating - Having a strong awareness of others to collaborate effectively and contribute to positive team morale.
• Attentive - Making quick, yet appropriate, decisions in time-sensitive situations.
• Delivering - Embracing challenges, by trying out alternative approaches, and strategies to deliver success.

Benefits

City College Plymouth will offer you;.

• Career development opportunities.
• Generous contributions towards your pension.
• Free tea, coffee and lunch in our dedicated staff lounge.

How We Recruit

We aim to recruit based on potential, not experience. We are interested in seeing your behaviours in action and how they will help you become successful at City College Plymouth, giving everyone the opportunity to show their potential, regardless of background or experience.

The College welcomes applications from service leavers and the Armed Forces community, and supports those service leavers who are Reservists in any of the Armed Forces.

The College reserves the right to close this advertisement early if sufficient applications have been received.