DLQ Customer Service & Learning Resource Assistant

City College Plymouth; Plymouth; On-site; GBP 22,000 - 28,000; Part time

Job summary

City College Plymouth is seeking a proactive Customer Service & Digital Learning Assistant to join the Digital Learning Quarter Team. The role provides frontline support for staff and students, handling general queries, resource access and study skills support, while maintaining a safe and inclusive learning environment.

You will collaborate across the DLQ team to deliver an efficient service, prioritise tasks, and manage multiple duties to minimise disruption.

Qualifications

• Must demonstrate strong customer service skills.
• Experience in educational or digital learning environments is beneficial.

Responsibilities

• Provide frontline support for staff and students with general queries, resource access and acquisition, and studying skills.
• Work with the DLQ team to ensure an effective service that helps all students succeed.
• Prioritise tasks and manage multiple duties to minimise disruption to DLQ services.

Skills

Customer service

Digital learning

Adaptability

Collaboration

Job description

Part-time | Fixed Term Maternity| £21,544 Per Annum (Pro Rata of £28,469)

Winner of the Best Place to Work at the Tech South West Awards 2025, City College Plymouth offers a culture the College is proud of. Our core values of Respect, Ownership and Integrity help create an environment that supports a passion for teaching and learning. These values guide our work as we enrich our community through knowledge, experience and skills so every student can achieve their best.

As one of the country’s largest providers of quality education and training, City College Plymouth is entering a period of transition to enable us to propel education into the future. We take pride in offering a learning environment and organisational culture that contribute positively to the health, wellbeing and sustainability of our community and enable all our students and staff to achieve their full potential.

The Role

We are looking for a proactive and friendly Customer Service & Digital Learning Assistant to join our Digital Learning Quarter Team. This role is to provide frontline support for staff and students with general queries, resource access and acquisition, study skills support, and maintaining a safe and inclusive learning environment.

You’ll be working collaboratively across the DLQ team to maintain an effective and efficient service that ensures all students are supported and have opportunities to succeed. Prioritising tasks, as well as organising multiple duties throughout the day, is essential to minimise any disruption to the DLQ’s provisions and services. This role requires a proactive and adaptable individual with a commitment to delivering excellent customer service.

What Will You Bring to the Role:

• Adapting - Adapting to new, changing or unplanned situations.

• Collaborating - Having a strong awareness of others to collaborate effectively and contribute to positive team morale.

• Attentive - Making quick, yet appropriate, decisions in time-sensitive situations.

• Delivering - Embracing challenges, by trying out alternative approaches, and strategies to deliver success.