Digital IT Support Manager

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a highly motivated Digital IT Support Manager to lead their Digital Support & Technology team. In this pivotal role, you will oversee the smooth operation of IT systems, manage a dedicated team of IT professionals, and implement effective strategies to enhance healthcare services. With a focus on collaboration and innovation, you will play a crucial role in ensuring the reliability and security of IT systems across multiple sites. Join a dynamic organization committed to improving patient and staff experiences through cutting-edge technology and a culture of inclusion and belonging.

Qualifications

• Extensive technical background in IT and experience in a multi-site environment.
• Proven leadership in customer-focused Digital Support services.

Responsibilities

• Oversee IT support team and manage daily operations.
• Ensure reliability and security of IT systems across hospitals.
• Develop and implement IT policies and procedures.

Skills

IT Management

Technical Support

Project Management

Customer Service

Team Leadership

Problem Solving

Education

Postgraduate qualification in IT

Degree in IT related subject

Management Qualification

Tools

Service Desk Systems

Microsoft SCCM

Job description

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We are seeking a highly motivated and experienced Digital IT Support Manager.

The IT Support Manager will oversee our Digital Support & Technology team. The ideal candidate will ensure the smooth operation of our systems, manage a team of IT professionals, and implement effective IT strategies to support our healthcare services. A driving licence and the ability to travel to all MFT sites is required.

Main duties of the job

Key Responsibilities:

• Oversee the IT support team and manage daily operations.
• Ensure the reliability and security of IT systems across all hospitals.
• Develop and implement IT policies and procedures.
• Coordinate with other departments to understand and meet their IT needs.
• Manage IT projects and ensure timely completion.
• Provide technical guidance and support to the team.

Working for our organisation

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn and is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

At MFT, we create and foster a culture of inclusion and belonging, providing equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. This document provides you with details about the Trust, our benefits, and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].

We’re looking forward to hearing from you!

Person specification

Qualifications

• Postgraduate qualification or equivalent level of experience within IT
• Evidence of Personal Development
• Degree or equivalent qualification in an IT related subject
• Management Qualification

Experience / Knowledge

• Extensive technical background in IT working in an Infrastructure support role
• Significant experience in working in a large, complex, multi-site IT environment
• Proven knowledge and experience of leading customer-focused Digital Support services using Service Level Agreements and KPIs.
• Substantial knowledge and experience in the management and use of industry standard service desk systems and call distribution systems
• Experience in a responsible managerial IT services role
• Experience in service continuity / disaster recovery planning
• Knowledge of IT Infrastructure Library (ITIL) Best Practice
• Previous experience in NHS IT environment
• Knowledge of ITIL and SDI practices
• Knowledge of ITIL compliant service management tools
• Good working knowledge of a wide range of IT Skills – Server and PC Environment, including Microsoft Office Packages, Microsoft SCCM

Attributes

• Ability to communicate a range of IM&T issues which can be complex and multistranded
• Ability to make judgements on multi-stranded or complex IM&T problems which may have no precedent or where there are conflicting opinions
• Ability to plan and organise a broad range of complex activities, formulate and adjust plans which impact beyond own area
• Ability to manage, motivate and develop staff
• Collaborative approach and good team working
• Ability to work effectively and efficiently under pressure

Other requirements

• Be part of an on-call rota. Ability to undertake shift working including out-of-hours, weekend and Public Holidays
• Ability to travel

Employer certification / accreditation badges

Name: Scott Willis
Job title: Head of Support and Technology
Email address: [e-mail]
Telephone number: 01617012020
Additional information: For information or an informal chat, please contact Scott Willis.