Digital IT Operations Assistant

Inclusion Education; Basingstoke; On-site; GBP 21,000 - 30,000; Full time

Job summary

Inclusion Education is seeking a Business Operations Assistant (Digital & IT Support) to ensure staff have reliable access to systems, equipment and technical support across multiple sites. You will work with the Head of Business Operations, managing digital administration, device management and asset control to maintain service continuity.

The role focuses on delivering responsive IT support, maintaining records, and supporting cyber security and data protection compliance while fostering

Qualifications

• GCSE English and Mathematics (Grade 4/C or above) or equivalent.
• Relevant IT, business administration or digital support qualification, or equivalent experience.
• Ability to prioritise competing demands and manage workload effectively.
• Ability to troubleshoot routine technical issues and identify appropriate solutions.
• Ability to communicate effectively with both technical and non-technical users.
• Strong customer service and interpersonal skills.
• Good Microsoft 365 and digital systems skills.
• Strong organisational, administrative and record-keeping skills.
• Microsoft 365 applications and workplace technology.
• Cyber security, data protection and information security principles.
• Providing IT, technology or systems support.
• Working within an administrative or support function.
• Liaising with suppliers or service providers.

Responsibilities

• Deliver responsive service desk, digital and IT support to staff.
• Maintain effective relationships with Digital and IT suppliers and service providers.
• Support colleagues to make effective use of organisational systems and technology.
• Maintain accurate records, asset registers, service agreements and support documentation.
• Ensure technology resources are administered in line with organisational procedures.
• Provide routine reporting to the Head of Business Operations and Operational Governance meetings.
• Support cyber security, data protection and safeguarding requirement.
• Identify, elevate and monitor technology-related risks and incidents.
• Maintain effective controls over technology assets and equipment.
• Support the planning and delivery of digital improvements, equipment deployments and system developments.
• Contribute to service improvements through testing, feedback and user support.
• Encourage effective adoption of organisational technology.
• Promote responsible, safe and inclusive use of digital technologies.
• Support sustainable management of technology assets and resources.
• Contribute to efficient, compliant and effective operational delivery through digital support services.
• Support organisational objectives through reliable technology administration and continuous improvement.

Job description

Inclusion Education is seeking a Business Operations Assistant (Digital & IT Support) to ensure staff have reliable access to systems, equipment and technical support across multiple sites. You will work with the Head of Business Operations, managing digital administration, device management and asset control to maintain service continuity.

The role focuses on delivering responsive IT support, maintaining records, and supporting cyber security and data protection compliance while fostering