Digital Health Navigator

Lincolnshire Community Health Services; Lincoln; On-site; GBP 18,000 - 24,000; Full time

Job summary

Lincolnshire Community Health Services is seeking a digital support role to ensure no one is excluded from accessing their healthcare online. This role supports the Virtual Ward service and helps onboard patients to online care across Lincolnshire.

Travel across the county is a key part of the role, with flexible working patterns and emphasis on patient-centred support, system knowledge, and data handling within NHS services.

Qualifications

• NVQ Level 3 in IT or equivalent knowledge, skills or experience.
• GCSEs including Maths and English grade C or above, or equivalent evidence of numeracy and literacy skills.
• ECDL and MS Teams understanding, NHS specialist systems knowledge.
• Knowledge of secretarial and administrative procedures.

Responsibilities

• Provide digital and administrative support to patients and staff.
• Hold digital drop-ins for Lincolnshire Citizens.
• Attend patients' home addresses to provide digital support across the county.
• Have a clear understanding of multiple IT systems and act as a trust champion for different systems.
• Record patient information on Systmone and maintain accurate documentation.

Skills

Diary management

Communication skills

Adaptability

Education

NVQ Level 3 in IT or equivalent

GCSE Maths & English (C or above)

ECDL

Tools

Systmone

MS Teams

Job description

Lincolnshire Community Health Services is seeking a digital support role to ensure no one is excluded from accessing their healthcare online. This role supports the Virtual Ward service and helps onboard patients to online care across Lincolnshire.

Travel across the county is a key part of the role, with flexible working patterns and emphasis on patient-centred support, system knowledge, and data handling within NHS services.