Digital Coach

Lincolnshire Community Health Services; Lincoln; On-site; GBP 18,000 - 24,000; Full time

Job summary

Lincolnshire Community Health Services is seeking a digital support role to ensure no one is excluded from accessing their healthcare online. This role supports the Virtual Ward service and helps onboard patients to online care across Lincolnshire.

Travel across the county is a key part of the role, with flexible working patterns and emphasis on patient-centred support, system knowledge, and data handling within NHS services.

Qualifications

• NVQ Level 3 in IT or equivalent knowledge, skills or experience.
• GCSEs including Maths and English grade C or above, or equivalent evidence of numeracy and literacy skills.
• ECDL and MS Teams understanding, NHS specialist systems knowledge.
• Knowledge of secretarial and administrative procedures.

Responsibilities

• Provide digital and administrative support to patients and staff.
• Hold digital drop-ins for Lincolnshire Citizens.
• Attend patients' home addresses to provide digital support across the county.
• Have a clear understanding of multiple IT systems and act as a trust champion for different systems.
• Record patient information on Systmone and maintain accurate documentation.

Skills

Diary management

Communication skills

Adaptability

Education

NVQ Level 3 in IT or equivalent

GCSE Maths & English (C or above)

ECDL

Tools

Systmone

MS Teams

Job description

We recognise that outstanding care can only be delivered through our people. We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at LCHS.

We are always keen to welcome highly skilled, committed and compassionate individuals to our teams – people who put patients at the heart of everything they do and are ready to help us achieve our vision.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).

Our Group values guide everything we do. They are:

• Compassionate - We care about people - Compassionate is the act of showing empathy, kindness, and respect to others, recognising their individual needs and circumstances. It involves listening, understanding, and supporting others in a way that makes them feel valued, safe, and cared for.
• Collaborative - We work together as a team - Collaborative is working inclusively and respectfully with others to achieve shared goals. It involves open communication, valuing diverse perspectives, and building trust to create a supportive and effective team environment.
• Innovative - We strive to improve - Innovative is the process of exploring new ideas, approaches, and technologies to improve care, services, and working practices. It involves creativity, curiosity, and a willingness to take risks in a safe and supportive environment.

If you believe in them too, then you are ready to join the LCHG team.

We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients. We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.

Job overview

This role is to provide digital support to both patients, staff and the citizens of Lincolnshire to ensure no one is excluded from accessing their healthcare online.

A key part of the role will be supporting our Virtual Ward service to deliver kit and support patients getting online and playing a crucial role in the onboarding process.

The Digital Health team provides a range of digital services to support the delivery of high quality direct care to patients across Lincolnshire in a variety of settings and for a wide range of needs.

Travelling across the county will be a key part of this role and access to travel is crucial.

Main duties of the job

The main duties of the role are;

• To provide digital support to both patients and staff; ahead of virtual programmes, on new systems and also to our system wide colleagues.
• To hold digital drop ins for Lincolnshire Citizens
• To attend patients home addresses and other bases county wide to provide digital support to patients and staff.
• To have a clear understanding of a number of IT systems and become a trust champion for the different systems.

Working for our organisation

Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey.

At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS’ workforce.

LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.

Detailed job description and main responsibilities

To record patient information on their medical record on systmone.

Maintain legible, accurate and contemporaneous documentation in the appropriate electronic record system.

Provide administrative support to the team when necessary.

Demonstrate an understanding of the basic requirements for health and wellbeing.

To demonstrate a understanding of the effects of disability and the ageing process on health.

To assist patients to meet their planned goals.

Participate in staff development review (SDR) and develop own personal skills to reflect the needs of the service.

Attend all mandatory training and any further training as identified by senior staff.

Take advantage of and actively participate in learning opportunities through supervision, performance review and staff meetings.

Undertake data collection which contributes to research and audit as required.

Ability to input information into data systems when required.

Maintain patient confidentiality and work within the confines of data protection ensuring all patient information is stored appropriately.

To take reasonable care for own health and safety and for the health and safety of others by work activity, to ensure that all relevant policies and practices relating to health and safety are observed and to co-operate with management in meeting health and safety requirements.

To undertake any other relevant duties which may be considered necessary from time to time and which are applicable to the grade of the post.

Person specification

Qualifications

• Knowledge of administration procedures NVQ Level 3 in IT related field or the ability to demonstrate equivalent knowledge, skills or experience
• GCSE’s including Maths and English grade C or above, or equivalent evidence of numeracy and literacy skills
• ECDL
• MS Teams understanding and NHS specialist systems knowledge.
• Knowledge of secretarial and administrative procedures

Skills and Competencies

• To be approachable and helpful
• Effective communication skills, both verbal written and electronic
• Ability to forge effective working relationships, with both patients and their relatives and colleagues
• Ability to manage stressful situations
• Must be able to undertake all aspects of the role whilst working a lone worker

Knowledge

• Knowledge of Microsoft Office 365
• To have clear knowledge around the importance of data protection
• Knowledge of Systmone
• Awareness of effects of ill health / ageing process

Experience

• To be able to adapt and work in a fast pace environment
• To be able to work on own initiative but also as part of a team
• Experience of dealing with conflicting priorities and management of that
• To have effective diary management skills
• Experience for being responsible for your own workload

Special Attributes/Specific Requirements

• To be patient and emphatic when supporting both patients and staff
• Flexible approach to meet service need
• Self-motivated and enthusiasm for the role with the ability to work on own initiative whilst recognising own limitations
• Ability to prioritise and manage daily workload in such a way that takes account of patients’ needs

Personal Qualitites

• The ability to keep your ‘learners’ engaged
• To show respect to all staff and patients when communicating with them
• Always strive to do better and work to your highest standard

Enjoy a better quality of life in one of the UK's most welcoming counties.

Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire welcomes everyone.

Discover a range of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life.

Important Information: All new employees will be subject to a charge if a DBS check is required for the post. The Disclosure & Barring Service application form (formerly CRB) will be provided by LCHS and the fee will be deducted from your salary over a maximum of a 3 month period.

Any existing employees who require a DBS check as part of the application process will be subject to a charge for that DBS check.

We are a Disability Confident employer ensuring that disabled people have the opportunities to fulfil their potential and realise their aspirations.

We encourage and support vaccination update as this remains the best line of defence against COVID19.

Candidates are advised to read the attached guidance on using AI technology. When you complete your application, you are required to declare that the information in your application form is true and complete.

Please note, for applicants with previous NHS service: If successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement

Due to the high volume of applications we receive, LCHS reserves the right to close this advert prior to the closing date.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.