Digital Coach

Lincolnshire Community Health Services NHS Trust; Swineshead; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

The Lincolnshire Community Health Services NHS Trust is hiring a Digital Support Officer to help patients, staff, and residents access healthcare online. The role supports onboarding to the Virtual Ward and assists with remote monitoring devices to ensure inclusive, high-quality care across Lincolnshire.

Travel across the county is essential, with visits to patients' homes and various bases to provide hands-on digital guidance and to champion the use of IT systems, while embracing flexible,

Qualifications

• Experience delivering digital support to patients or staff.
• Familiarity with remote monitoring devices or home-based tech.
• Ability to explain digital tools to non-technical users.

Responsibilities

• Provide digital support to patients and staff ahead of new systems and programs.
• Support patients in using remote monitoring devices.
• Lead digital drop-in sessions for Lincolnshire citizens.
• Visit patients' homes and other sites county-wide to deliver digital assistance.
• Act as a trust-wide advocate for different IT systems and promote flexible, hybrid working where possible.

Skills

Digital support

Remote monitoring

IT systems knowledge

Job description

This role is to provide digital support to both patients, staff and the citizens of Lincolnshire to ensure no one is excluded from accessing their healthcare online. A key part of the role will be supporting our Virtual Ward service to deliver kit and support patients getting online and playing a crucial role in the onboarding process. The Digital Health team provides a range of digital services to support the delivery of high quality direct care to patients across Lincolnshire in a variety of settings and for a wide range of needs. Travelling across the county will be a key part of this role and access to travel is crucial.

The main duties of the role are;

• To provide digital support to both patients and staff; ahead of virtual programmes, on new systems and also to our system wide colleagues.
• Support patients in utilising remote monitoring devices
• To hold digital drop ins for Lincolnshire Citizens
• To attend patients home addresses and other bases county wide to provide digital support to patients and staff.
• To have a clear understanding of a number of IT systems and become a trust champion for the different systems., LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively. Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey.