Digital Coach

Lincolnshire Community and Hospitals NHS Group; Lincoln; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Lincolnshire Community Health Services NHS Trust is seeking a Digital Support Officer to help patients and staff access healthcare online across Lincolnshire, delivering onboarding for new digital services and supporting remote monitoring devices.

The role requires travel across the county and a proactive approach to training and assisting users, with a focus on inclusion and bridging digital gaps. Flexible working and development opportunities within the NHS are highlighted.

Responsibilities

• Provide digital support to patients and staff ahead of new systems and across the trust.
• Support patients in utilising remote monitoring devices.
• Host digital drop-ins for Lincolnshire Citizens.
• Visit patients' home addresses and other bases county-wide to provide digital assistance.
• Develop a clear understanding of several IT systems and champion them across the trust.

Job description

This role is to provide digital support to both patients, staff and the citizens of Lincolnshire to ensure no one is excluded from accessing their healthcare online.

A key part of the role will be supporting our Virtual Ward service to deliver kit and support patients getting online and playing a crucial role in the onboarding process.

The Digital Health team provides a range of digital services to support the delivery of high quality direct care to patients across Lincolnshire in a variety of settings and for a wide range of needs.

Travelling across the county will be a key part of this role and access to travel is crucial.

The main duties of the role are;

• To provide digital support to both patients and staff; ahead of virtual programmes, on new systems and also to our system wide colleagues.
• Support patients in utilising remote monitoring devices
• To hold digital drop ins for Lincolnshire Citizens
• To attend patients home addresses and other bases county wide to provide digital support to patients and staff.
• To have a clear understanding of a number of IT systems and become a trust champion for the different systems.

Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey.

At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS’ workforce.

LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.

We are an ambassador of a learning culture that will support the right individual to progress in their chosen career through an ‘earn while you learn’ apprenticeship programme. Visit our Learning and Development page to find out more https://www.lincolnshirecommunityhealthservices.nhs.uk/join-us/learning-and-dev

For further details / informal visits contact: Name: Jasmine Day Job title: Project and Training Officer Email address: [e-mail] Telephone number: 07934181233

Jasmine Day 07934181233