Digital Experience Lead: Ecommerce & CX Growth

Domino&s Pizza; Manchester; On-site; GBP 60,000 - 76,000; Full time

Job summary

Domino's UK & Ireland is seeking a Digital Experience Manager in Manchester to shape and improve the customer journey across our app, website and Dom Central systems.

You'll use customer insight and data to identify what could work better, then lead Product, UX, Marketing, CRM, Operations and Technology to deliver meaningful changes. A direct report will be developed with coaching and support.

Qualifications

• Experience improving digital customer journeys across websites, apps or other ecommerce platforms.
• Understanding ecommerce trading, including conversion, promotions and onsite content.
• Practical knowledge of UX, CRO and test-and-learn approaches.
• Ability to interpret analytics and customer feedback to identify friction and prioritise improvements.
• Clear communication skills with the confidence to influence multiple teams.
• Strong organisation and attention to detail managing campaigns and content.

Responsibilities

• Optimise the digital customer journey across app and web from onboarding to checkout and post-purchase interactions.
• Turn insight into better experiences by working with Product, UX, Research, Data and Technology on experimentation and priorities.
• Oversee onsite campaigns, content and promotional activity and track digital KPIs.

Skills

Digital journeys

Ecommerce trading

UX, CRO

Analytics interpretation

Stakeholder influence

Campaign management

People management

Job description

Domino's UK & Ireland is seeking a Digital Experience Manager in Manchester to shape and improve the customer journey across our app, website and Dom Central systems.

You'll use customer insight and data to identify what could work better, then lead Product, UX, Marketing, CRM, Operations and Technology to deliver meaningful changes. A direct report will be developed with coaching and support.