Customer Experience Lead — CRM, Loyalty & Digital (12‑Month FTC)

Domino’s Pizza UK & Ireland Ltd; Milton Keynes; On-site; GBP 90,000 - 130,000; Full time

Job summary

Domino's Pizza UK & Ireland Ltd in Milton Keynes is seeking a Head of Customer Experience to shape CRM, loyalty and digital experiences, balancing commercial performance today with a long-term vision for branded interactions.

You will lead talented teams, translate insights into priorities, and partner with senior stakeholders to deliver personalised, frictionless experiences across channels, apps and stores.

Qualifications

• Commercially-minded senior leader capable of strategy and delivery.

Responsibilities

• Set CRM, Loyalty and Digital Experience strategy.
• Translate insights into clear priorities for engagement and retention.
• Lead and develop high-performing teams across Digital, Marketing and Tech.

Skills

Head of Customer Experience

Commercial & strategic judgement

Team leadership

Stakeholder influencing

Job description

Domino's Pizza UK & Ireland Ltd in Milton Keynes is seeking a Head of Customer Experience to shape CRM, loyalty and digital experiences, balancing commercial performance today with a long-term vision for branded interactions.

You will lead talented teams, translate insights into priorities, and partner with senior stakeholders to deliver personalised, frictionless experiences across channels, apps and stores.