Digital Experience Lead – Ecommerce & CRO

Dominos; Oldham; On-site; GBP 70,000 - 90,000; Full time

Job summary

Domino's UK & Ireland in Manchester is hiring a Digital Experience Manager to shape and improve the customer journey across our app, website and Dom Central powered systems. You will turn customer insight and analytics into clear recommendations, collaborate with Product, UX, Marketing, CRM, Operations and Technology, and manage one direct report with coaching and guidance.

The role emphasises a data‑driven, test‑and‑learn approach, delivering intuitive, high‑performing experiences for our

Qualifications

• You understand how customers behave online and end-to-end ecommerce journeys.
• You turn insights into actionable recommendations for delivery teams.
• You’ve improved digital journeys on websites or apps.

Responsibilities

• Optimise the digital customer journey across app and web.
• Lead CRO and UX prioritisation with cross-functional teams.
• Oversee campaigns, content and KPIs to prevent broken journeys.

Skills

Digital experience

UX knowledge

Analytics interpretation

Stakeholder influence

People management

Tools

Data analytics

Job description

Domino's UK & Ireland in Manchester is hiring a Digital Experience Manager to shape and improve the customer journey across our app, website and Dom Central powered systems. You will turn customer insight and analytics into clear recommendations, collaborate with Product, UX, Marketing, CRM, Operations and Technology, and manage one direct report with coaching and guidance.

The role emphasises a data‑driven, test‑and‑learn approach, delivering intuitive, high‑performing experiences for our