Head of Customer Experience & Digital Growth

Dominos; Milton Keynes; On-site; GBP 120,000 - 170,000; Full time

Job summary

Domino's in Milton Keynes seeks a senior Head of Customer Experience to steer CRM, loyalty and digital journeys. You will translate customer insight into strategic priorities and lead cross-functional teams to deliver commercially impactful experiences.

You will shape long-term customer strategies, align digital product roadmaps with business goals, and champion data-driven decisions across Digital, Marketing, Brand and Franchisee networks.

Qualifications

• Head of Customer Experience with CRM, digital product, and e-commerce experience.
• Strong commercial and strategic judgement balancing short-term performance with a long-term vision.
• Proven ability to lead high-performing teams and develop talent.

Responsibilities

• Set strategy for CRM, Loyalty and Digital Experience, balancing today’s priorities with future roadmaps.
• Turn insights into better experiences using data, research, experimentation and technology.
• Lead through people, building relationships across Digital, Marketing, Brand, Data, Technology and franchisees.

Skills

CRM leadership

Digital product leadership

E-commerce strategy

Stakeholder management

People leadership

Strategic judgement

Customer insight analytics

Job description

Domino's in Milton Keynes seeks a senior Head of Customer Experience to steer CRM, loyalty and digital journeys. You will translate customer insight into strategic priorities and lead cross-functional teams to deliver commercially impactful experiences.

You will shape long-term customer strategies, align digital product roadmaps with business goals, and champion data-driven decisions across Digital, Marketing, Brand and Franchisee networks.