Digital Enquiry Specialist — Create VIP Car Buyer Experiences

Dick Lovett; England; Sur place; GBP 26 000 - 34 000; Plein temps

Résumé du poste

Dick Lovett, BMW Melksham, is seeking a Digital Enquiry Specialist to manage customer enquiries across online platforms, email, social media and telephone, delivering a professional, timely and personalised experience that reflects the premium BMW brand.

You will collaborate with the Sales team to qualify opportunities, arrange appointments, vehicle viewings and test drives, record interactions in CRM systems with GDPR-compliant data, and support retention activities while maintaining high

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service focus with ability to build rapport.
• Good IT skills and confidence using digital systems and CRM platforms.
• Strong organisational skills and attention to detail.
• Ability to prioritise workload and manage multiple enquiries.

Responsabilités

• Responding promptly and professionally to customer enquiries.
• Understanding customer requirements and identifying suitable solutions.
• Qualifying sales opportunities and arranging appointments, vehicle viewings, and test drives.
• Following up with prospective customers and maintaining regular communication throughout their journey.
• Accurately recording customer information and interactions within CRM systems.
• Supporting customer retention activities and identifying opportunities for additional business.
• Working collaboratively with colleagues to ensure a seamless customer experience.
• Maintaining high standards of data accuracy and compliance with GDPR requirements.

Connaissances

Customer service

CRM experience

Communication

Organisation

Digital platforms

Multitasking

Teamwork

Outils

CRM systems

Description du poste

Dick Lovett, BMW Melksham, is seeking a Digital Enquiry Specialist to manage customer enquiries across online platforms, email, social media and telephone, delivering a professional, timely and personalised experience that reflects the premium BMW brand.

You will collaborate with the Sales team to qualify opportunities, arrange appointments, vehicle viewings and test drives, record interactions in CRM systems with GDPR-compliant data, and support retention activities while maintaining high