Digital Educator

Royal Trinity Hospice; Greater London; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

27 days annual leave

Cycle to work scheme

Life assurance

Eyesight test contribution

Store discount

NHS pension generosity

Job summary

Royal Trinity Hospice is seeking a Digital Educator / Digital Development Officer to design and deliver a structured Digital Skills Programme across staff and volunteers. You will simplify complex digital concepts, produce practical learning content and promote confident use of Microsoft 365 and core tools.

Join an innovative IT team focused on digital inclusion, improvement in workflows and measurable impact, with access to NHS-aligned benefits and a supportive learning culture.

Qualifications

• Experience delivering training or learning programmes, including digital skills.
• Strong knowledge of Microsoft 365 apps (Teams, SharePoint, OneDrive, Outlook) and related tools.
• Ability to translate technical concepts into practical guidance for non-technical audiences.
• Excellent communication, presentation and stakeholder engagement skills.
• Content creation across guides, videos and workshops.
• Analytical mindset with data-informed delivery improvements.
• Awareness of digital inclusion, accessibility and change management.

Responsibilities

• Lead, design and deliver a structured Digital Skills Programme aligned to priorities.
• Implement the Digital Skills Programme across clinical and non-clinical teams.
• Create engaging learning content (guides, videos, workshops) and measure impact.
• Identify gaps and tailor interventions for different roles and confidence levels.
• Promote best practice and digital adoption across the organisation.
• Collaborate with IT and business teams to embed digital tools in workflows.
• Monitor adoption, engagement and outcomes using data to improve delivery.
• Lead and refresh the IT induction programme and support the Tech Buddy programme.

Skills

Training delivery

Digital skills

Digital inclusion

Stakeholder engagement

Content creation

Tools

Microsoft 365

Teams

SharePoint

OneDrive

Outlook

Copilot awareness

Job description

Hours: Full-time (37.5 hours/week)

At Royal Trinity Hospice, we are transforming how technology supports compassionate care. This role is central to empowering our staff and volunteers with the digital confidence and skills they need to deliver outstanding services. You will join a forward-thinking IT team driving digital inclusion, innovation and real organisational impact.

As Digital Educator / Digital Development Officer, you will lead, design and deliver a structured Digital Skills Programme aligned to organisational priorities. You will support clinical and non-clinical teams, staff and volunteers to build confidence in Microsoft 365 and other core digital tools, creating practical learning content and embedding digital capability across the Hospice.

Overall purpose of the role

• Lead, design and deliver a structured digital skills programme aligned to organisational priorities.
• Implement the Hospice’s Digital Skills Programme, ensuring a range of digital skills interventions are in place across clinical and non-clinical platforms, Microsoft 365 and other core digital tools.
• Create engaging learning content, including workshops, guides, videos and bite-sized learning resources.
• Identify digital skills gaps and tailor interventions to different teams, roles and levels of digital confidence.
• Act as a digital champion, promoting best practice, adoption and positive digital behaviours across the organisation.
• Work closely with IT and business teams to embed digital tools into everyday workflows and improve how technology supports compassionate care.
• Monitor and report on adoption, engagement and the impact of digital initiatives, using insight and data to improve delivery.
• Lead and refresh the IT induction programme, ensuring content reflects current and new digital platforms and implementations.
• Support and develop the Tech Buddy programme through regular meetings, communications, training opportunities and recognition.

Skills and experience required

• Experience delivering training, facilitation or learning programmes, ideally including digital skills, digital adoption or workplace technology.
• Good working knowledge of Microsoft 365, including Teams, SharePoint, OneDrive and Outlook; experience or awareness of Copilot is desirable.
• Ability to simplify technical concepts into accessible, practical guidance for non-technical audiences.
• Strong communication, presentation, facilitation and stakeholder engagement skills, with the ability to build credibility and influence across teams.
• Content creation skills, including guides, videos, workshops and other learning materials.
• Analytical mindset, with the ability to use data to assess impact, improve learning delivery and support informed decision-making.
• Awareness of digital inclusion, accessibility best practice, adult learning principles and change management approaches.
• We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay
• Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay
• A pension scheme is offered with employer contributions of up to 7.5%or a continuation of your existing NHS pension
• A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
• Cycle to work scheme and interest-free season ticket loans available
• Free eyesight test for DSE users and a contribution towards the cost of glasses
• 25% store discount in Trinity shops
• Life assurance cover
• Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
• Regular ballots for donated free tickets and prizes

Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief.We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms.

We encourage and welcome applications from people of all backgrounds.

Interview date: Week beginning 5 October 2026

As part of our safer recruitment practices, all successful applicants will be subject to full preemployment check based on the NHS standard which includes DBS, Reference checks and Occupational Health clearance.