Digital Delivery Business Analyst: Service Improvement

South Cambridgeshire District Council; Little Eversden; Hybride; GBP 40 000 - 65 000; Plein temps

Résumé du poste

South Cambridgeshire District Council is seeking two experienced Business Analysts to join our Digital Delivery Service. You will work across a wide range of council services, helping drive change, improve processes and support digital transformation for communities in Cambourne and beyond.

You'll collaborate with diverse teams, run workshops, map processes and turn insights into practical recommendations, delivering positive outcomes for residents in a hybrid working environment.

Qualifications

• Experience gathering and documenting requirements.
• Strong process mapping and analytical skills.
• Experience facilitating workshops and stakeholder engagement.
• The ability to turn complex information into practical recommendations.
• Excellent communication and relationship-building skills.

Responsabilités

• Working with services to understand business needs and challenges.
• Running workshops, interviews and discovery activities.
• Mapping and reviewing existing processes.
• Gathering, documenting and validating requirements.
• Identifying opportunities to improve services and customer experience.
• Supporting projects from initial analysis through to implementation.
• Building strong relationships with stakeholders across the organisation.

Connaissances

Requirements gathering

Process mapping

Workshop facilitation

Analytical thinking

Communication

Stakeholder engagement

Practical recommendations

Description du poste

South Cambridgeshire District Council is seeking two experienced Business Analysts to join our Digital Delivery Service. You will work across a wide range of council services, helping drive change, improve processes and support digital transformation for communities in Cambourne and beyond.

You'll collaborate with diverse teams, run workshops, map processes and turn insights into practical recommendations, delivering positive outcomes for residents in a hybrid working environment.