Business Analyst

South Cambridgeshire District Council; Little Eversden; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

South Cambridgeshire District Council is seeking two experienced Business Analysts to join our Digital Delivery Service. You will work across a wide range of council services, helping drive change, improve processes and support digital transformation for communities in Cambourne and beyond.

You'll collaborate with diverse teams, run workshops, map processes and turn insights into practical recommendations, delivering positive outcomes for residents in a hybrid working environment.

Qualifications

• Experience gathering and documenting requirements.
• Strong process mapping and analytical skills.
• Experience facilitating workshops and stakeholder engagement.
• The ability to turn complex information into practical recommendations.
• Excellent communication and relationship-building skills.

Responsibilities

• Working with services to understand business needs and challenges.
• Running workshops, interviews and discovery activities.
• Mapping and reviewing existing processes.
• Gathering, documenting and validating requirements.
• Identifying opportunities to improve services and customer experience.
• Supporting projects from initial analysis through to implementation.
• Building strong relationships with stakeholders across the organisation.

Skills

Requirements gathering

Process mapping

Workshop facilitation

Analytical thinking

Communication

Stakeholder engagement

Practical recommendations

Job description

We're looking for two experienced Business Analysts to join our Digital Delivery Service. You'll work across a wide range of council services, helping to deliver change, improve processes, and support digital transformation that makes a real difference to our communities. Are you an experienced Business Analyst who enjoys working with people, understanding how services operate and turning ideas into practical improvements?

What you'll be doing

• Working with services to understand business needs and challenges.
• Running workshops, interviews and discovery activities.
• Mapping and reviewing existing processes.
• Gathering, documenting and validating requirements.
• Identifying opportunities to improve services and customer experience.
• Supporting projects from initial analysis through to implementation.
• Building strong relationships with stakeholders across the organisation.

You'll have experience in business analysis, service improvement or business change and be comfortable engaging with a wide range of stakeholders.

You'll bring

• Experience gathering and documenting requirements.
• Strong process mapping and analytical skills.
• Experience facilitating workshops and stakeholder engagement.
• The ability to turn complex information into practical recommendations.
• Excellent communication and relationship-building skills.

Why join us?

This is an opportunity to work on a varied portfolio of projects and service improvements, collaborating with teams across the council to help shape how services are delivered in the future. You'll be part of a supportive Digital Delivery Service team that is passionate about continuous improvement and delivering positive outcomes for residents.

Location: Cambourne / Hybrid Working

If you're curious, analytical and enjoy solving problems, we'd love to hear from you.