Digital Customer Success Leader — Scale Adoption & Growth

BrightLocal ??; Nottingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading digital customer success firm in the United Kingdom is looking for a Digital Customer Success Lead. This position is crucial for driving customer adoption and retention through a data-driven, digital-first approach. The ideal candidate will have experience in managing customer portfolios and leading customer success initiatives. Responsibilities include designing engagement frameworks and collaborating with cross-functional teams. A competitive salary, bonus, and hybrid working arrangements are offered.

Benefits

Competitive salary (DOE)

Up to 20% bonus

Hybrid working

25 days holiday + bank holidays + your birthday off

Health benefits

£1,000 annual personal learning budget

Qualifications

• Proven experience managing large customer portfolios effectively.
• Experience coaching and leading peers in fast-paced environments.
• Ability to design and improve digital engagement programs.

Responsibilities

• Drive customer adoption, retention, and growth through digital strategy.
• Design scalable customer engagement programs.
• Collaborate cross-functionally to improve customer journey.

Skills

Data-driven decision making

Customer outcome focus

Strong communication skills

Collaboration

Process improvement

Leadership and mentorship

Tools

HubSpot

Planhat

UserPilot

Job description

A leading digital customer success firm in the United Kingdom is looking for a Digital Customer Success Lead. This position is crucial for driving customer adoption and retention through a data-driven, digital-first approach. The ideal candidate will have experience in managing customer portfolios and leading customer success initiatives. Responsibilities include designing engagement frameworks and collaborating with cross-functional teams. A competitive salary, bonus, and hybrid working arrangements are offered.