Digital Customer Engagement Apprentice: Launch Tech Career

The Apprenticeship Guide; Glasgow; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Company vehicle

Laptop & mobile

Mentoring

Bonus scheme

Career progression

Job summary

The Apprenticeship Guide is seeking a Digital Customer Engagement Apprentice to join our Glasgow team and complete a Digital Applications Support SCQF Level 6 apprenticeship. You will engage with customers, manage digital channels, and support the end-to-end customer journey while learning essential business systems.

Working with experienced colleagues, you will triage enquiries, maintain records, produce dashboards, and contribute to improving processes and digital solutions within the business.

Qualifications

• Interest in technology, digital systems and business.
• Strong communication skills, written and verbal.
• Comfortable learning new systems and technologies.
• Able to work independently and as part of a team.
• Proactive attitude with willingness to learn.

Responsibilities

• Act as the first point of contact for incoming enquiries, ensuring customers receive a professional and responsive experience.
• Become a system expert in the company's key digital platforms, including the CRM system, marketing platforms, customer databases, business intelligence tools, Microsoft 365 applications, and internal reporting systems.
• Triage incoming enquiries, leads, customer requests, and digital communications, ensuring they are prioritised and directed appropriately.
• Use digital tools and online platforms to identify potential business opportunities and support customer engagement activities.
• Maintain customer records, activity logs and business information across multiple systems, carrying out data quality checks to ensure information is complete, consistent and kept up to date.
• Produce reports, dashboards, trackers, and insights to support business performance and decision-making.
• Monitor shared inboxes, digital communication channels, and workflow systems to ensure activities are progressed efficiently.
• Assist with preparing digital content, presentations, proposals, and information packs for customers.
• Identify ways to improve processes, customer experience and the use of digital systems, while supporting the introduction and adoption of new technologies and digital solutions across the business.

Skills

Strong communication

MS Office

Organisational skills

Attention to detail

Relationship building

Education

SCQF Level 6 apprenticeship

Tools

CRM system

Marketing platforms

BI tools

MS 365

Job description

The Apprenticeship Guide is seeking a Digital Customer Engagement Apprentice to join our Glasgow team and complete a Digital Applications Support SCQF Level 6 apprenticeship. You will engage with customers, manage digital channels, and support the end-to-end customer journey while learning essential business systems.

Working with experienced colleagues, you will triage enquiries, maintain records, produce dashboards, and contribute to improving processes and digital solutions within the business.