Customer Service Apprenticeship

HAYLEY DEXIS; Glasgow; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Uniform provided

PPE provided

Training through Hayley Academy

23 days annual leave

Job summary

Hayley Dexis in Glasgow is offering a Customer Service Apprenticeship. You will rotate through trade counter, internal sales/office, and warehouse operations to build a well‑rounded understanding of our products and customer journey.

No prior experience required—just a positive attitude and willingness to learn. The role includes an apprenticeship salary of £16,640, 23 days annual leave, uniform and PPE, and training through the Hayley Academy.

Qualifications

• GCSE English and Maths (or equivalent) required.
• Strong communication and basic IT skills.

Responsibilities

• Assist customers face-to-face at the trade counter.
• Handle calls, emails, and customer enquiries.
• Support stock control and order fulfilment in warehouse.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

GCSE English & Maths

Tools

Microsoft Office

Job description

Apprenticeship Wage & Benefits

Job Type: Apprenticeship

Location: Glasgow

Hours: 40 hours per week

At Hayley Dexis we've built-up our reputation over the course of the last five decades with stock, service and people at the core of everything we do.

We are entering an exciting period of growth and our 1300 people, doing things the “Hayley Way” along with industry leading customer service are central to our success.

We're excited to offer a brilliant opportunity for a Customer Service Apprentice working within a busy and supportive branch environment.

About the role

As a Customer Service Apprentice, you’ll gain hands‑on experience across key areas of the branch, building the skills needed to deliver excellent service to our customers. You will rotate through:

• Trade Counter - supporting and serving customers face‑to‑face
• Internal Sales / Office - handling calls, emails, and customer enquiries
• Warehouse Operations - understanding stock, order fulfilment, and logistics

This well‑rounded approach ensures you develop a strong understanding of both our products and how we support customers from enquiry through to delivery.

You’ll learn how to:

• Communicate confidently with customers and colleagues
• Handle enquiries, orders and problem‑solving effectively
• Use internal systems and processes
• Deliver a high standard of customer service in a fast‑paced environment

Following successful completion, there may be the opportunity to progress into a Customer Service or Internal Sales role.

About The Apprenticeship

• Apprenticeship in Customer Service (SCQF L5 or 6 depending on experience)
• Duration: typically, 12 months
• Study and coursework completed during working hours
• Regular support from a training provider and your manager

What we’re looking for in our Apprentice

• A genuine interest in customer service and building a career
• Enthusiastic, motivated and willing to learn
• Good communication skills (verbal and written)
• GCSEs (or equivalent) in English and Maths
• Basic IT skills (including Microsoft Office)
• Strong attention to detail and logical thinking
• Well‑presented and professional approach
• Able to travel to and work locally

No prior experience is required—just the right attitude and commitment to learning.

What you’ll get in return

• Apprenticeship salary of £16,640
• From 23 days annual leave (plus public/bank holidays)
• Uniform and PPE provided
• Training and development provided through our own Hayley Academy

What to expect from our recruitment process

• Initial screening
• Microsoft Teams interview with our Early Careers team
• Face to face interview
• Decision outcome

We’ll close this role on Sunday 23 August, but may do so earlier if we receive strong interest so don’t miss out.

A final note

Need any reasonable adjustments? Just give our talent acquisition team a shout.

Any questions on your mind? Please reach out to us at [e-mail]