Digital Support Apprentice — Flexible Healthcare Admin

The Apprenticeship Guide; Moffat; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

7 weeks' annual leave (pro rata) + 10

Flexible working arrangements

Friendly team environment

Develop healthcare admin and digital

Job summary

Moffat Medical Practice seeks a Digital Support Apprentice to join a friendly team in Moffat. You will handle patient contacts and administrative duties, developing digital healthcare skills in a fast-paced GP setting.

You will work 30 hours per week as part of a supportive training programme with QA, gaining hands-on experience and a nationally recognised qualification at SCQF Level 6 upon completion.

Qualifications

• Apprenticeship entry in digital healthcare administration.
• Training provided with QA, mentor at work.
• Completion leads to a nationally recognised qualification at SCQF Level 6.

Responsibilities

• Act as the first point of contact for patients and healthcare professionals via telephone, email, and face-to-face interactions.
• Develop expertise in Vision, the clinical system used to manage patient records, appointments, prescriptions, medical histories, and clinical workflows.
• Support the accurate recording and maintenance of patient information.
• Process and manage inbound clinical correspondence using DOCMAN.
• Collaborate effectively with colleagues using Microsoft Teams and other digital communication tools.
• Assist with clinical administration tasks, including referrals through the Electronic Referral System (ERS).
• Support workflow management.

Skills

Friendly demeanor

Excellent communication

Organisational skills

Prioritise multitask

Team player

Resilient under pressure

Customer service focus

Good IT skills

Education

SCQF Level 6

Tools

Vision

DOCMAN

Microsoft Teams

ERS

Job description

Moffat Medical Practice seeks a Digital Support Apprentice to join a friendly team in Moffat. You will handle patient contacts and administrative duties, developing digital healthcare skills in a fast-paced GP setting.

You will work 30 hours per week as part of a supportive training programme with QA, gaining hands-on experience and a nationally recognised qualification at SCQF Level 6 upon completion.