Digital Communications & Community Engagement Officer

Step; East Midlands; On-site; GBP 32,000 - 43,000; Full time

Job summary

Step seeks a Digital and Site Communications Officer to develop and deliver communications across digital and community channels for the STEP programme in the UK. You will collaborate with delivery partners, local authorities and community stakeholders to build understanding, trust and support.

This role combines digital communications expertise with face-to-face stakeholder engagement, community consultation and event delivery in a dynamic, fast-paced environment.

Qualifications

• Degree qualified or equivalent relevant communications experience.
• Experience working within a communications, public affairs, stakeholder engagement or external affairs environment.
• Proven experience organising and delivering community, stakeholder or public engagement events.
• Experience working in large, complex or matrix organisations or programmes.
• Strong knowledge of content management systems (CMS), social media platforms and digital analytics tools.
• Excellent written and verbal communication skills.
• Demonstrable ability to build and maintain effective stakeholder relationships at all levels.
• Understanding of UK government structures and the role of national, regional and local government in major programmes.
• Creative, innovative and proactive approach to communications.
• Ability to represent the organisation professionally and act as a trusted ambassador.
• Full UK driving licence.

Responsibilities

• Lead and develop UKFE's digital communications channels, including website and social media platforms.
• Create engaging content and campaigns that raise awareness of the STEP programme and build stakeholder engagement.
• Review, improve and optimise website content, structure and user experience.
• Develop strategies to maximise digital reach, audience engagement and brand awareness.
• Monitor performance metrics and analytics to continuously improve communications effectiveness.
• Act as the organisation's key point of contact for digital communications advice and best practice.
• Support the delivery of public consultation activities associated with the Development Consent Order (DCO) process.
• Organise and deliver community information events, stakeholder meetings and engagement activities.
• Build positive relationships with local communities, local authorities and regional stakeholders.
• Serve as a trusted first point of contact for local enquiries and community feedback.
• Help ensure local voices are heard and reflected throughout programme development.
• Lead the management of public enquiries, complaints and requests for information.
• Establish and maintain efficient systems for capturing, recording and reporting stakeholder feedback.
• Produce communications materials that support consultation and engagement activities.
• Use data and insight to strengthen future communications and stakeholder engagement strategies.
• Act as an ambassador for the STEP programme within the local community and wider stakeholder network.
• Support colleagues and senior leaders by providing communications expertise and guidance.
• Champion a culture of creativity, collaboration and continuous improvement.

Skills

Digital communications

Stakeholder engagement

Content creation

Event coordination

Data analysis

Education

Degree in communications or related

Tools

CMS

Adobe Creative Suite

Google Analytics

Job description

Step seeks a Digital and Site Communications Officer to develop and deliver communications across digital and community channels for the STEP programme in the UK. You will collaborate with delivery partners, local authorities and community stakeholders to build understanding, trust and support.

This role combines digital communications expertise with face-to-face stakeholder engagement, community consultation and event delivery in a dynamic, fast-paced environment.