Digital Operations Coordinator EMEA

Michael Kors; Greater London; Hybrid; GBP 32,000 - 40,000; Full time

Job summary

Michael Kors is seeking a Digital Operations Coordinator, EMEA in London to support day-to-day ecommerce operations across Digital, Customer Care, Logistics and Retail. You will monitor site performance, coordinate trading events, and help protect revenue through loss prevention and fraud controls.

The role focuses on international multi-market ecommerce, data-driven improvements and cross-functional collaboration with technology, payments and external partners.

Qualifications

• 1–3 years experience in Ecommerce Operations or similar role.
• Experience with multi-market, localized ecommerce websites.
• Strong analytical skills to derive actionable insights.
• Experience using AI tools for data reporting.
• Cross-functional collaboration and excellent communication.

Responsibilities

• Monitor site performance and optimize operational processes.
• Coordinate trading events, promotions and seasonal campaigns.
• Collaborate with Digital, Customer Care, Logistics and Technology teams.
• Produce regular reporting and actionable insights with AI tools where relevant.
• Support loss prevention, including dispute handling.

Skills

Ecommerce Ops

Multi-market

Data analytics

Stakeholder mgmt

Tools

Jira

Asana

Monday.com

Job description

Michael Kors is always interested in hearing from talented, globally‑minded individuals with a passion for fashion. If you enjoy working in a creative, fast‑paced environment, then we would love to hear from you! — Job Title: Digital Operations Coordinator, EMEA Location: London Reporting to: Assistant Manager, Digital Operations, EMEA

We have an exciting opportunity at Michael Kors for a Digital Operations Coordinator, EMEA based in our London office:

Department overview

Established in 2016, the Digital department has undergone rapid expansion as it strives to deliver an aggressive roadmap alongside equally aggressive revenue aspiration. The team currently manages eight localized transactional websites, servicing 56 countries (and growing) including UK, Germany, France, Spain, Italy, Australia, Singapore, India, South Africa and more. Digital plays a critical role in our growth strategy, with ambitious plans to enhance customer experience, drive operational excellence, and accelerate online performance.

Who You Are

You are an organised and detail‑oriented individual, a natural problem solver with a passion for ecommerce and customer experience. You thrive in a fast‑paced environment, enjoy solving problems, and are confident in managing multiple priorities, bringing meticulous attention to detail to everything you do. You have strong numerical and analytical skills, and enjoy digging into data to get to the root cause of an issue. Proactive and collaborative, you build strong relationships across teams and take ownership of your work, always looking for opportunities to improve processes and deliver the best possible customer experience.

What You’ll Do

As Ecommerce Operations Coordinator, you'll play a key role in the day‑to‑day running and optimisation of our ecommerce business. Working closely with teams across Digital, Customer Care, Logistics, Retail, Technology, Payments and Loss Prevention, you'll help ensure our websites and operational processes are running efficiently and delivering an exceptional customer experience. You'll be responsible for monitoring site performance, coordinating operational activity, supporting trading events and promotions, identifying opportunities for improvement, and helping drive operational excellence across our global ecommerce platforms. You will have a key focus on revenue retention and loss prevention, working with all teams to ensure a safe shopping experience and to protect the business from fraudulent activity through payment platform, Ai tools, and product/ shipping channels. This is an exciting opportunity for someone who enjoys problem‑solving, thrives in a fast‑paced environment, and is passionate about delivering best‑in‑class ecommerce experiences. Support the day‑to‑day operation and optimisation of our global ecommerce platforms, ensuring a seamless customer experience across all markets. Monitor website performance and customer journeys, proactively identifying, investigating and escalating issues where required. Act as a key point of contact between Digital, Customer Care, Logistics, Retail, Technology and external partners. Coordinate the operational delivery of key trading events, campaigns, promotions and seasonal sales. Support website updates, releases and enhancements through accurate briefing, QA testing and validation. Produce regular reporting and analysis, identifying trends, opportunities and areas for improvement, using AI tools where relevant. Collaborate with internal teams and third‑party providers to resolve operational, fulfilment and payment‑related issues. Create and maintain operational documentation, processes and best practice guides. Support loss prevention efforts, including handling disputes and chargebacks, to protect the business from fraudulent activity.

You’ll Need to Have

• 1–3 years' experience in Ecommerce Operations, Digital Operations or a similar ecommerce role, ideally within fashion, lifestyle or retail.
• Experience working with multi‑market, localised ecommerce websites.
• Strong understanding of ecommerce operational processes, including fulfilment, customer service, payments and returns.
• Experience working cross‑functionally with technology, logistics, customer care and commercial teams.
• Experience working on social selling, marketplace or concession partners.
• Strong analytical skills with the ability to interpret data and identify actionable insights.
• Experience using AI tools to support data analysis and reporting.
• Excellent communication, organisation and stakeholder management skills.
• Experience using ticketing and project management tools such as Jira, Asana, Monday.com or similar.
• Experience supporting QA/UAT testing and issue resolution.Experience with loss prevention processes, such as dispute and chargeback handling, is highly desirable.

We’d Love to See

Enthusiastic and proactive approach, with demonstrated ability to work in a fast‑paced, “self‑starter” environment. Team player with a positive 'can-do' attitude. Passionate about the customer and all elements of the customer experience. Energetic – has a sense of urgency. Excellent communication, interpersonal and time management skills with the ability to build effective relationships quickly.

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range.

The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full‑time equivalency, while for hourly roles, the figures represent the applicable hourly rate.

Compensation Range

Compensation Range: 32,000.00 - 40,000.00 GBP

Michael Kors is a world‑renowned, award‑winning designer of luxury accessories and ready‑to‑wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, Michael Kors, and Michael Kors Mens, including accessories, ready‑to‑wear, footwear, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience. At the center of it all is a designer who has created an enduring and iconic luxury lifestyle brand with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous. Kors has also been the recipient of numerous industry awards and accolades within the fashion industry. The fashion designer also focuses on giving back. For more than 35 years he has been a passionate supporter of God’s Love We Deliver, a NewYork‑based non‑p-rofit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around NewYork City. In 2013, in a move to broaden his philanthropic efforts, MichaelKors launched “Watch Hunger Stop,” partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special‑edition products and other targeted initiatives help provide food to children through WFP’s school meals program. To date, Michael Kors has helped WFP deliver over 35million meals (and counting) to hungry children.

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