Senior Digital Operations Coordinator

Michael Kors; Greater London; Hybrid; GBP 36,000 - 48,000; Full time

Job summary

Michael Kors is seeking a Senior Ecommerce Operations Coordinator to support the day-to-day running and optimisation of our global ecommerce platforms across multiple markets. You will be responsible for monitoring site performance, coordinating operational activity and driving improvements that enhance the customer experience.

You will collaborate with Digital, Customer Care, Logistics, Retail, Technology and external partners, delivering accurate reporting and ensuring readiness for trading

Qualifications

• Strong analytical skills with the ability to interpret data and identify actionable insights.
• Excellent communication, organisation and stakeholder management.
• Experience coordinating multiple internal and external teams against tight timelines.
• Experience working cross-functionally with technology, logistics, customer care and commercial teams.
• Experience using ticketing and project management tools such as Jira, Asana, Monday.com or similar.

Responsibilities

• Monitor site performance and customer journeys, proactively identifying, investigating and escalating issues.
• Coordinate operational delivery of key trading events, campaigns, promotions and seasonal sales.
• Manage timelines, dependencies and stakeholder communications to ensure successful launches and business readiness.
• Support website updates, releases and enhancements through QA testing and validation.
• Produce regular reporting and analysis to identify trends and opportunities.

Skills

Analytical skills

Communication

Stakeholder management

Project management

Tools

Jira

Asana

Monday.com

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

Job Title: Senior Digital Operations Coordinator

Location: EMEA - London

Reporting to: Assistant Manager, Digital Operations, EMEA

Department overview:

Established in 2016, the Digital department has undergone rapid expansion as it strives to deliver an aggressive roadmap alongside equally aggressive revenue aspiration. The team currently manages eight localized transactional websites, servicing 56 countries (and growing) including UK, Germany, France, Spain, Italy, Australia, Singapore, India, South Africa and more. Digital plays a critical role in our growth strategy, with ambitious plans to enhance customer experience, drive operational excellence, and accelerate online performance.

Who You Are:

You are an organised and detail-oriented individual, a natural problem solver with a passion for ecommerce and customer experience. You thrive in a fast-paced environment, enjoy solving problems, and are confident in managing multiple priorities, bringing meticulous attention to detail to everything you do. Proactive and collaborative, you build strong relationships across teams and take ownership of your work, always looking for opportunities to improve processes and deliver the best possible customer experience.

What You’ll Do:

As Senior Ecommerce Operations Coordinator, you'll play a key role in the day-to-day running and optimisation of our ecommerce business. Working closely with teams across Digital, Customer Care, Logistics, Retail, Technology, Payments and Loss Prevention, and digital partners you'll help ensure our websites and operational processes are running efficiently and delivering an exceptional customer experience. You'll be responsible for monitoring site performance, coordinating operational activity, supporting trading events and promotions, identifying opportunities for improvement, and helping drive operational excellence across our global ecommerce platforms. This is an exciting opportunity for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about delivering best-in-class ecommerce experiences.

• Support the day-to-day operation and optimisation of our global ecommerce platforms, ensuring a seamless customer experience across all markets.
• Monitor website performance and customer journeys, proactively identifying, investigating and escalating issues where required.
• Act as a key point of contact between Digital, Customer Care, Logistics, Retail, Technology and external partners.
• Coordinate the operational delivery of key trading events, campaigns, promotions and seasonal sales.
• Manage timelines, dependencies and stakeholder communications to ensure successful launches and business readiness.
• Support website updates, releases and enhancements through accurate briefing, QA testing and validation.
• Produce regular reporting and analysis, identifying trends, opportunities and areas for improvement, using AI tools where relevant.
• Collaborate with internal teams and third-party providers to resolve operational, fulfilment and payment-related issues.
• Create and maintain operational documentation, processes and best practice guides.
• Support digital and omnichannel projects, driving continuous improvement across ecommerce operations and customer experience.

You’ll Need to Have:

• 2–3 years' experience in Ecommerce Operations, Digital Operations or a similar ecommerce role, ideally within fashion, lifestyle or retail.
• Experience working with multi-market, localised ecommerce websites.
• Project and stakeholder management experience, with the ability to coordinate multiple internal and external teams against tight timelines.
• Strong understanding of ecommerce operational processes, including fulfilment, customer service, payments and returns.
• Experience working cross-functionally with technology, logistics, customer care and commercial teams.
• Experience working on social selling, marketplace or concession partners.
• Strong analytical skills with the ability to interpret data and identify actionable insights.
• Experience using AI tools to support data analysis and reporting.
• Excellent communication, organisation and stakeholder management skills, with a strong understanding of timelines and the ability to balance multiple priorities at once.
• Experience using ticketing and project management tools such as Jira, Asana, Monday.com or similar.
• Experience supporting QA/UAT testing and issue resolution.

We’d Love to See:

• Enthusiastic and proactive approach, with demonstrated ability to work in a fast-paced, “self-starter” environment.
• Team player with a positive 'can-do' attitude.
• Passionate about the customer and all elements of the customer experience.
• Energetic – has a sense of urgency.
• Excellent communication, interpersonal and time management skills with the ability to build effective relationships quickly.

Compensation Range:

36,000.00 - 48,000.00 GBP

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.

Company Overview:

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience. At the center of it all is a designer who has created an enduring and iconic luxury lifestyle brand with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous. Kors has also been the recipient of numerous industry awards and accolades within the fashion industry. The fashion designer also focuses on giving back. For more than 35 years he has been a passionate supporter of God’s Love We Deliver, a New York-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City. In 2013, in a move to broaden his philanthropic efforts, Michael Kors launched “Watch Hunger Stop,” partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special-edition products and other targeted initiatives help provide food to children through WFP’s school meals program. To date, Michael Kors has helped WFP deliver over 35 million meals (and counting) to hungry children.

For more information on how Capri Holdings Group uses your personal data, please see our Applicant Privacy Notice.