Digital Services EUC Logistics Support Technician - Band 3

United Lincolnshire Hospitals; Lincoln; Ibrido; GBP 26.000 - 27.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working

Off-site/remote working

NHS Pension

Descrizione del lavoro

United Lincolnshire Hospitals is seeking a motivated Logistics Support Technician (Band 3) to join the Digital Services team in Lincolnshire. The role delivers, deploys and supports IT equipment across sites, ensuring timely delivery and accurate asset records. It is a fixed-term 12-month contract, full time, 37.5 hours per week.

The post requires hands-on device deployment, stock management and customer support, with NHS AfC Band 3 pay, and a strong focus on teamwork and service delivery.

Competenze

• GCSEs including English & Maths Grade C or equivalent.
• Formal computing qualification or equivalent level of experience.
• Customer Service Qualification.
• EDCL or Equivalent.
• Working knowledge of PCs, Microsoft OS and software.
• Experience providing technical support to customers.

Mansioni

• Prepare, image, configure and deploy laptops, PCs and other digital devices.
• Deliver, collect and install IT equipment at locations across Lincolnshire.
• Maintain accurate inventory and asset records for deployed equipment.
• Coordinate and schedule equipment deliveries and collections to meet service levels.
• Support equipment refresh, disposal and decommissioning activities.
• Provide technical assistance to customers and support teams during deployments.
• Assist with audits, stock checks and continuous improvement within logistics.
• Work flexibly across Digital Services teams to support operations.

Conoscenze

Customer support

Windows OS

Microsoft Office

MDM

Dell hardware

Formazione

GCSEs English & Maths

Formal computing qualification or experience

Customer Service qualification

EDCL or equivalent

Strumenti

MDM

Dell hardware

Windows endpoints

Descrizione del lavoro

Digital Services EUC Logistics Support Technician - Band 3

NHS AfC: Band 3

Main area Digital Services EUC Logistics Support Technician - Band 3 - Lincolnshire Grade NHS AfC: Band 3 Contract 12 months (Fixed term 12 month contract) Hours Full time - 37.5 hours per week Job ref 357-LN-629-26-B

Site Lincolnshire Community and Hospitals Group Town North Hykeham, Lincoln Salary £25,760 - £27,476 per annum Salary period Yearly Closing 11/10/2026 23:59

We recognise that outstanding care can only be delivered through our people. We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULTH.

We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision.

Our Group values guide everything we do. They are:

Compassionate - We care about people - Compassionate is the act of showing empathy, kindness, and respect to others, recognising their individual needs and circumstances. It involves listening, understanding, and supporting others in a way that makes them feel valued, safe, and cared for.

Collaborative - We work together as a team - Collaborative is working inclusively and respectfully with others to achieve shared goals. It involves open communication, valuing diverse perspectives, and building trust to create a supportive and effective team environment.

Innovative - We strive to improve - Innovative is the process of exploring new ideas, approaches, and technologies to improve care, services, and working practices. It involves creativity, curiosity, and a willingness to take risks in a safe and supportive environment.

If you believe in them too, then you are ready to join the ULTH team.

We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients.

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £710 million (22/23) and we employ nearly 8,600 people.

Our Group Board have recently agreed a new vision statement – “Caring and building a healthier future for all” – stating their ambition for our Trust and the wider group to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.

So,what is in it for you?

• Flexible working: Depending on the needs of your role, we will consider requests for flexible and/or part-time working for whatever reason you should need it. We recognise flexible working will not look the same for everyone, because it depends on the nature of the role and the needs of the individual.

Types of flexibility could include:

• Part-time - less than 37.5 hours per week.
• Off-site/remote working - working from home or other sites for part or all the week.
• Compressed hours – usually full-time hours but over fewer days or shifts.
• Staggered hours – having different start and finish times.
• Set shift patterns – to allow for predictability
• NHS Pension:A generous and flexible pension scheme with contributions from us as your employer fully protected against inflation and guaranteed by the government
• Annual Leave: Starting at 27 days a year, rising to 33 days after 10 years plus eight bank holidays (for staff covered by Agenda for Change) For Medical Workforce positions (Consultant and Specialty Doctor), the full-time entitlement commences from 32 days per annum. For all other Medical Workforce positions, the full-time entitlement commences from 27 days per annum.
• Bank working:The chance to work extra hours at enhanced rates and we will pay you weekly too, ideal if your income needs a quick boost.

In addition, there is more.

• Family & Childcare: Including on-site nurseries at Lincoln County Hospital and Pilgrim Hospital Boston, maternity, paternity, adoption & shared parental leave following a set period of employment.
• Health & Wellbeing: including counselling, mental health first aid, physiotherapy, eye tests.
• Learning & Development including Lincolnshire Talent Academy, leadership training, medical education, clinical education, Lincolnshire clinical research
• Financial support and benefits including Cycle2Work, car lease scheme, home electronics. Free on-site parking and free tea and coffee and the ability to save and borrow through your salary.
• Rewards & Recognition including staff awards, long service awards, retirement awards, examples of excellence and staff lottery.

Enjoy a better quality of life in one of the UK’s most welcoming counties. Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire welcomes everyone. Discover a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life.

Job overview

We are looking for a motivated and customer-focused Logistics Support Technician to join our Digital Services team, supporting the delivery, deployment and lifecycle management of IT equipment across Lincolnshire Community and Hospitals NHS Group (LCHG).

This is a hands-on role that combines device deployment, equipment deliveries, stock management and customer support. You will play an important role in ensuring staff receive the right technology at the right time, supporting both day-to-day operations and major digital programmes.

Main duties of the job

Key Responsibilities

• Prepare, image, configure and deploy laptops, PCs and other digital devices.
• Deliver, collect and install IT equipment at locations across Lincolnshire.
• Maintain accurate inventory and asset records for deployed equipment.
• Coordinate and schedule equipment deliveries and collections to meet agreed service levels.
• Support equipment refresh, disposal and decommissioning activities.
• Provide technical assistance to customers and support teams during equipment deployments.
• Assist with audits, stock checks and continuous improvement activities within the logistics service.
• Work flexibly across Digital Services teams to support operational requirements when needed.

Working for our organisation

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.

United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.

Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).

Detailed job description and main responsibilities

What should you do next?

Person specification

Qualifications

• GCSEs including English & Maths Grade C or equivalent.
• Formal computing related qualification or equivalent level of experience.
• Customer Service Qualification.
• EDCL or Equivalent

Previous Experience

• A working knowledge of PC’s, Microsoft operating systems and software.
• Some experience of providing technical support to customers.

Evidence of Particular

• Knowledge of configuration/installation of PC applications, peripherals and hardware.
• Proficient in using Windows
• Proficient in using Microsoft Office and other Desktop applications
• Good verbal and written communication skills.
• Knowledge of Windows, Apple and Android endpoints
• Knowledge of MDM
• Knowledge of Dell Hardware.

Specific Requirements

• Methodical approach to work following set guidelines.
• Ability to work on own initiative and as part of a team.
• Ability to travel across sites/ county.

ULTH recognises that everyone is different, and values the unique contribution that individual experiences, knowledge and skills make in delivering quality healthcare and becoming a model employer. We are committed to transforming our organisational culture by actively committing to implementing the Trust Single Equality Scheme, and other policies, such as the Dignity in Care policy and the Dignity at Work policy. We will continue to promote equality and challenge discrimination in all service provision, recognising and meeting the needs of the diverse communities we serve. We will strive to provide an environment in which people want to work and to be a model employer leading in good employment practice.

Due to the high volume of applications we receive, ULTH reserves the right to close this advert prior to the closing date.

We welcome applications from the UK Armed Forces Community.

You are:

• A Veteran
• A Military Reserve
• Partner/Spouse of those Serving NB: partners/spouses are only eligible whilst their partner is serving in the Armed Forces

All new employees will be subject to a charge for the DBS check that is required for the post. The Disclosure & Barring Service application form (formerly CRB) will be provided by ULTH and the fee will be deducted from your salary over a 3 month period.

Candidates are advised to read the attached guidance on using AI technology. When you complete your application, you are required to declare that the information in your application form is true and complete.

Please note, for applicants with previous NHS service: If successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.