Digital Clinical Systems Facilitator

Sirona care & health CIC; Yate; Hybrid; GBP 32,000 - 39,000; Full time

Job summary

Sirona care & health CIC is seeking a Digital Clinical Systems Facilitator to support end users across BNSSG from a home-based and site-support role. You will assist with EMIS, Connecting Care and Adastra, and help deliver training while working with cross-functional teams.

The role requires driving access and a proactive approach to system improvements, ensuring smooth operation of clinical digital tools and processes.

Qualifications

• A good standard of education in English, Math and IT or business studies to A-level or equivalent.
• Intermediate or advanced Excel skills.
• Intermediate or advanced Visio skills.
• Experience of business process mapping.
• Valid driving license and own transport.
• Evidence of on-going technical or systems development.
• ITIL foundation or above qualifications.
• ISEB business analysis qualification or equivalent experience.

Responsibilities

• Communicate effectively with our systems users; approach workload with a flexible attitude.
• Meet face-to-face with end-users on large projects.
• Support with hardware and digital clinical systems such as EMIS, Connecting Care, and Adastra.
• Implement new processes/systems; deliver training.

Skills

Excel skills

Visio skills

Process mapping

Driving license

Technical development

ITIL Foundation

ISEB BA qualification

EMIS

Adastra

Connecting Care

Education

A-level or equivalent English/Math/IT

Tools

EMIS

Connecting Care

Adastra

Job description

We are looking to recruit a Digital Clinical Systems Facilitator to join our Digital Clinical Systems Team.

The team provide clinical system support to end users adding data to electronic patient records across Sirona which covers community-based healthcare across BNSSG (Bristol, North Somerset and South Glos).

The role is part home based, connecting with end users via phone or Microsoft teams. We also support end users at multiple different sites across BNSSG, so having a clean driving license and access to a car is essential.

You will work within the Digital department and work alongside our IT Service Desk, Desktop Engineers, IT Training, Business Intelligence teams.

Main duties of the job

You will be expected to communicate effectively with our systems users; approach workload with a flexible attitude; meet face-to-face with end-users on large projects; support with hardware and digital clinical systems such as EMIS, Connecting Care, and Adastra; implement new processes/systems; deliver training.

About us

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity foster creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.

Qualifications and Training

• A good standard of education in English, Math and IT or business studies to A-level or equivalent (e.g. HNC, foundation course etc.).
• Intermediate or advanced Excel skills.
• Intermediate or advanced Visio skills.
• Experience of business process mapping.
• Valid driving license and own transport.
• Evidence of on-going technical or systems development.
• ITIL foundation or above qualifications.
• ISEB business analysis qualification or equivalent experience.

Skills, Experience and Knowledge

• Ability to train users either in person or over the telephone.
• Significant relevant experience working in a customer facing role.
• Experience of working on a big project.
• Experience of working with mobile devices.
• Working in a client facing environment.
• Able to demonstrate creativity in utilising different communication methods to engage stakeholders.
• Experience working with EMIS.
• Knowledge of implementing new processes/systems.
• Experience of configuring systems in a similar health care setting.
• Experience of training end users in clinical or other systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£32,073 to £39,043 a yearper annum, pro rata

Contract

Permanent

Reference number

083-8327890-SL