Digital Clinical Systems Facilitator

Sirona-Care-; Yate; Hybrid; GBP 32,000 - 39,000; Full time

Job summary

Sirona care & health CIC seeks a Digital Clinical Systems Facilitator to support clinical systems across BNSSG. You will work with end users via phone/Teams, visit sites, and contribute to EMIS and other digital platforms.

The role requires a valid driving licence, home-based work, and close collaboration with IT Service Desk, Desktop Engineers, and BI teams within the Digital department.

Qualifications

• Good standard of education in English, Math and IT or business studies to A-level or equivalent.
• Intermediate or advanced Excel skills.
• Intermediate or advanced Visio skills.
• Experience of business process mapping.
• Valid driving licence and own transport.
• Evidence of on-going technical or systems development.
• ISEB business analysis qualification or equivalent experience.

Responsibilities

• Communicate effectively with system users and end-users.
• Support with hardware and digital clinical systems (e.g., EMIS, Connecting Care, Adastra).
• Implement new processes and systems.
• Deliver training to users and teams.
• Meet face-to-face with end-users on large projects.

Skills

Excel

Visio

Business process mapping

Driving licence

ITIL foundation

ISEB business analysis

EMIS

Training users

Education

A-level or equivalent

ITIL foundation or above

Tools

EMIS

Job description

Employer Sirona care & health CIC Employer type NHS Site Sirona care & health, Badminton Rd Office, 2nd Floor Town Yate Salary £32,073 - £39,043 per annum, pro rata Salary period Yearly Closing 27/10/2026 23:59

Digital Clinical Systems Facilitator

NHS AfC: Band 5

Please note that if you apply for a position with Sirona care & health, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac Account and email accounts.

We reserve the right to close this vacancy early if sufficient applications are received prior to the advertised closing date.

Job overview

We are looking to recruit a Digital Clinical Systems Facilitator to join our Digital Clinical Systems Team.

The team provide clinical system support to end users adding data to electronic patient records across Sirona which covers community-based healthcare across BNSSG (Bristol, North Somerset and South Glos).

The role is part home based, connecting with end users via phone or Microsoft teams. We also support end users at multiple different sites across BNSSG, so having a clean driving license and access to a car is essential.

You will work within the Digital department and work alongside our IT Service Desk, Desktop Engineers, IT Training, Business Intelligence teams.

Main duties of the job

You will be expected to communicate effectively with our systems users; approach workload with a flexible attitude; meet face-to-face with end-users on large projects; support with hardware and digital clinical systems such as EMIS, Connecting Care, and Adastra; implement new processes/systems; deliver training.

Working for our organisation

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health – England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits you’ll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.

Detailed job description and main responsibilities

Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.

Please note, we cannot offer a Certificate of Sponsorship for this role.
If you currently require a visa to work in the UK, there must be a minimum of 14 months remaining until the expiry date. If you do not disclose your expiry date within your application, it may not be considered. Please only provide the expiry date and not your share code within your application.

If you refer to qualifications or employment within your supporting statement, that has not been included in your Qualifications, Training or Employment History, this information may be discounted.

Qualifications and Training

• A good standard of education in English, Math and IT or business studies to A-level or equivalent (e.g. HNC, foundation course etc.).
• Intermediate or advanced Excel skills.
• Intermediate or advanced Visio skills.
• Experience of business process mapping.
• Valid driving license and own transport.
• Evidence of on-going technical or systems development.
• ITIL foundation or above qualifications.
• ISEB business analysis qualification or equivalent experience.

Skills, Experience and Knowledge

• Ability to train users either in person or over the telephone.
• Significant relevant experience working in a customer facing role.
• Experience of working on a big project.
• Experience of working with mobile devices.
• Working in a client facing environment.
• Able to demonstrate creativity in utilising different communication methods to engage stakeholders.
• Experience working with EMIS.
• Knowledge of implementing new processes/systems.
• Experience of configuring systems in a similar health care setting.
• Experience of training end users in clinical or other systems.

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.