Digital Champion - Longton Library

Lancashire Volunteer Partnership; Lancaster; On-site; Part time

Job summary

A community support organization in Lancaster seeks volunteers with good digital and IT skills to assist at Longton Library. Volunteers will help users navigate online services and provide IT support. Responsibilities include demonstrating devices and delivering group IT sessions for beginners. Training will be provided, and volunteers must complete necessary training prior to engaging in activities. Flexible hours can be arranged with the library manager.

Qualifications

• Enthusiasm about the difference the Internet can make to someone’s life.
• Reliable and committed to providing a good service.
• Ability to demonstrate the use of iPads, tablets, and laptops.

Responsibilities

• Provide IT support to help users gain confidence with computers.
• Support the library in delivering group IT taster events and drop-in sessions for beginners.
• Log volunteering hours monthly and submit expenses online.

Skills

Digital skills

Communication skills

Patience

Approachability

Job description

A volunteer with good digital & I.T skills is required at Longton Library.

Why dothey require Digital Champions?

Digital exclusion is preventing many people from benefitting from the services digital technology offers. Without the guidance of a knowledgeable Digital Champion many may struggle to navigate their way through day to day online services.

• The Digital Champion will have a wide experience of online services.
• They will use their knowledge to provide I.T support to actively teach, encourage and empower the service user.
• They willensure a positive digital learning experience.
• Digital sessions are deliveredusing either library community computers or the service users own equipment.

Times and dates are flexible and will be arranged with the library manager upon application

Digital Champions will provide initial support to help customers gain confidence with computers.

• Helping with sessions for people looking to get online for the first time
• Be able to clearly demonstrate the using of iPads, tablets, and laptops to others
• Supporting the libraryto deliver group I.T. taster events and drop-in sessions for beginners
• Log volunteering hours monthly and submit expenses (where applicable) on-line
• Complete minimum level training e.g. safeguarding and commit to further training relevant to role

Required Qualities:

• You should have good ICT and communication skills
• Enthusiasm about the huge difference the Internet can make to someone’s life
• Have patience and understanding
• Be friendly and approachable
• Be reliable and committed to providing a good service

Please talk to a member of Longton Library staff before applying

Training:

Volunteers must have completed the required training before any activity can be undertaken and may be asked to regularly refresh training where required. Training will be provided in the form of distance learning.

Longton Library, Liverpool Road, Longton, Preston

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