Digital Business Analyst

The Methodist Church in Britain; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Central and North West London NHS Foundation Trust’s CNWL Digital unit seeks a senior business analyst to lead and plan analysis from discovery to implementation across digitally enabled transformation in mental health and community services. You will work with clinical, operational and digital colleagues to ensure outcomes align with strategy.

You will facilitate workshops, map processes, elicit requirements and support business cases, testing and transition, driving benefits realisation across

Qualifications

• Advanced specialist knowledge of business analysis, digital transformation, service redesign or related discipline

Responsibilities

• Lead and plan proportionate business analysis from discovery through to implementation and optimisation
• Facilitate workshops, interviews, process mapping and inclusive stakeholder engagement
• Undertake discovery, process analysis and service redesign
• Analyse patient, staff and information journeys and identify opportunities for improvement
• Map and develop current and future-state processes, pathways, user journeys, information flows and service models
• Elicit, analyse, prioritise and manage business, user, functional and non-functional requirements
• Identify risks, dependencies, constraints, assumptions and opportunities
• Support options appraisal, business cases, procurement, benefits identification and realisation
• Support testing, transition, hypercare and optimisation
• Work with service, clinical, application, data and technical colleagues through design and delivery
• Produce evidence-based analysis and recommendations for programme teams, senior stakeholders and governance forums
• Promote consistent business analysis approaches and build capability across CNWL Digital

Skills

Business analysis

Transformation

Education

CPD relevant to BA/ transformation

Job description

This 12-month post sits within CNWL Digital at Central and North West London NHS Foundation Trust, leading business analysis on assigned transformation programmes. The work runs from problem definition and discovery through process and service redesign, requirements, implementation and optimisation. Its focus is digitally enabled change across mental health, community and specialist services, working with clinical, operational and digital colleagues. Skilled Worker sponsorship is not offered except under a transitional provision, so applicants need an existing right to work in the UK.

What the job involves

• Lead and plan proportionate business analysis from discovery through to implementation and optimisation
• Facilitate workshops, interviews, process mapping and inclusive stakeholder engagement
• Undertake discovery, process analysis and service redesign
• Analyse patient, staff and information journeys and identify opportunities for improvement
• Map and develop current and future-state processes, pathways, user journeys, information flows and service models
• Elicit, analyse, prioritise and manage business, user, functional and non-functional requirements
• Identify risks, dependencies, constraints, assumptions and opportunities
• Support options appraisal, business cases, procurement, benefits identification and realisation
• Support testing, transition, hypercare and optimisation
• Work with service, clinical, application, data and technical colleagues through design and delivery
• Produce evidence-based analysis and recommendations for programme teams, senior stakeholders and governance forums, keeping solutions aligned with agreed outcomes
• Promote consistent business analysis approaches and build capability across CNWL Digital

What’s required

Qualifications

• Advanced specialist knowledge of business analysis, digital transformation, service redesign or a related discipline, gained through experience, development or qualifications
• Evidence of continuing professional development relevant to business analysis, transformation or service design

Experience

• Responsibility for business analysis within a complex transformation, digital change or service redesign initiative
• Planning and facilitating workshops that produced agreed processes, requirements, priorities or decisions
• Eliciting, analysing, validating and managing complex business and user requirements through at least one design and delivery stage
• Developing and gaining agreement to process maps, journeys, business rules, requirements, data flows or impact assessments
• Working with stakeholders from different backgrounds and translating between specialist and non-specialist audiences
• Using qualitative and/or quantitative evidence to find root causes, assess options and make recommendations

Skills & knowledge

• Advanced practical knowledge of business analysis methods, including discovery, process analysis, requirements, impact assessment and options appraisal
• Designing and facilitating workshops with people in different roles and perspectives
• Requirements management, including prioritisation, acceptance criteria and traceability
• Understanding of digitally enabled transformation across people, processes, information, technology and ways of working
• Inclusive and user-centred approaches, including accessibility, equality and involvement of patients, carers and staff
• Analysing complex, incomplete or conflicting information into clear findings, options and recommendations

Checks & eligibility

• Right to work in the UK, shown by documentary evidence or a qualifying transitional provision

Nice to have

• Recognised business analysis qualification, such as BCS or equivalent
• Training or qualification in facilitation, user-centred design, Agile delivery, project delivery, quality improvement or change management
• Experience coaching, mentoring, peer review, training or knowledge sharing
• Experience in the NHS, wider public sector, a regulated environment or another complex service organisation
• Knowledge of benefits identification and how requirements, change, adoption and outcomes connect
• Knowledge of NHS structures, terminology, operational context and national policy, or ability to build it quickly
• Awareness of digital assurance: information governance, data protection, clinical safety, cyber security, accessibility, interoperability and DTAC