Digital Business Analyst
Central and North West London NHS Foundation Trust
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Job summary
Central and North West London NHS Foundation Trust (CNWL) is seeking an experienced Digital Business Analyst to support major transformation programmes across CNWL Digital. You will collaborate with clinical, operational and corporate teams to translate complex needs into clear requirements, guiding discovery, service redesign and implementation for digitally enabled improvements.
The role spans discovery, process improvement and optimisation, focusing on data-driven outcomes and value delivery
Qualifications
- Demonstrable experience of business analysis within complex transformation, digital change or service redesign.
- Experience planning and facilitating workshops or structured engagement with stakeholders.
- Experience eliciting, analysing, validating and managing complex business and user requirements.
Responsibilities
- Lead business analysis across complex transformation programmes with clinical, operational, corporate and digital colleagues.
- Facilitate workshops, interviews, process-mapping and stakeholder engagement.
- Develop current and future-state processes, user journeys and service models.
- Elicit, analyse, prioritise and manage business, user, functional and non-functional requirements.
- Support options appraisal, business cases, benefits identification, testing and implementation.
- Provide clear, evidence-based analysis and recommendations to programme teams and senior stakeholders.
Skills
Job description
We are looking for an experienced Digital Business Analyst to join Central and North West London NHS Foundation Trust (CNWL) Digital and support the delivery of major transformation programmes across the Trust.
Working collaboratively with colleagues across CNWL Digital, clinical and corporate services, Business and Transformation (B&T), and Business Intelligence (BI), you will help services understand complex problems, identify opportunities for improvement, and translate user, service and organisational needs into clear, evidence-based requirements.
This is a varied and influential role spanning discovery, service redesign, process improvement, requirements development, implementation and optimisation. The focus is on digitally enabled transformation using technology, data and information to support meaningful improvements in services, pathways and ways of working, rather than delivering technology in isolation.
You will lead business analysis across complex transformation programmes, working with clinical, operational, corporate and digital colleagues.
You will:
- Lead discovery and business analysis activities from early problem definition through to implementation and optimisation.
- Facilitate workshops, interviews, process-mapping and stakeholder engagement.
- Analyse patient, staff and information journeys and identify opportunities for improvement.
- Develop current and future-state processes, user journeys and service models.
- Elicit, analyse, prioritise and manage business, user, functional and non-functional requirements.
- Support options appraisal, business cases, benefits identification, testing and implementation.
- Provide clear, evidence-based analysis and recommendations to programme teams and senior stakeholders.
- Help ensure solutions remain aligned with service needs, user needs and agreed outcomes.
The role requires someone who can work confidently with complexity, differing perspectives and changing priorities while
CNWL provides a wide range of mental health, community health, addictions, learning disability, prison, sexual health and specialist services.
CNWL Digital works across the organisation to support safer care, better experiences, improved access, greater productivity, integrated working and sustainable service delivery.
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. \"Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.\"
As such, if you don't meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
The Digital Business Analyst will take responsibility for business analysis across assigned transformation programmes.
You will work with stakeholders to understand the problem being addressed, current service arrangements, user needs and expected outcomes before solutions are defined.
- Planning and delivering proportionate business analysis activities across complex programmes.
- Undertaking discovery, process analysis and service redesign.
- Mapping current and future-state processes, pathways, user journeys and information flows.
- Facilitating inclusive workshops and structured engagement with a wide range of stakeholders.
- Developing and maintaining clear, prioritised and traceable requirements.
- Identifying risks, dependencies, constraints, assumptions and opportunities.
- Supporting options appraisal, business cases, procurement and benefits realisation.
- Working with service, clinical, application, data and technical colleagues throughout design and delivery.
- Supporting testing, implementation, transition, hypercare and optimisation.
- Producing clear analysis products, reports and recommendations for programme and governance forums.
- Promoting consistent business analysis approaches and supporting the development of business analysis capability across CNWL Digital.
The successful candidate will need strong analytical, facilitation, communication and stakeholder-management skills, together with demonstrable experience of business analysis within complex transformation, digital change or service redesign.
The Digital Business Analyst will take responsibility for business analysis across assigned transformation programmes.
You will work with stakeholders to understand the problem being addressed, current service arrangements, user needs and expected outcomes before solutions are defined.
- Planning and delivering proportionate business analysis activities across complex programmes.
- Undertaking discovery, process analysis and service redesign.
- Mapping current and future-state processes, pathways, user journeys and information flows.
- Facilitating inclusive workshops and structured engagement with a wide range of stakeholders.
- Developing and maintaining clear, prioritised and traceable requirements.
- Identifying risks, dependencies, constraints, assumptions and opportunities.
- Supporting options appraisal, business cases, procurement and benefits realisation.
- Working with service, clinical, application, data and technical colleagues throughout design and delivery.
- Supporting testing, implementation, transition, hypercare and optimisation.
- Producing clear analysis products, reports and recommendations for programme and governance forums.
- Promoting consistent business analysis approaches and supporting the development of business analysis capability across CNWL Digital.
The successful candidate will need strong analytical, facilitation, communication and stakeholder-management skills, together with demonstrable experience of business analysis within complex transformation, digital change or service redesign.
- Able to demonstrate advanced specialist knowledge of business analysis, digital transformation, service redesign or a related discipline, acquired through relevant experience, professional development and/or qualifications.
- Evidence of continuing professional development relevant to business analysis, transformation, service design, digital delivery, change or improvement.
- Recognised qualification or professional certification in business analysis, such as BCS or an equivalent qualification.
- Relevant training or qualification in facilitation, user-centred design, Agile delivery, project delivery, quality improvement or change management.
- Demonstrable experience taking responsibility for business analysis within a complex transformation, digital change or service-redesign initiative.
- Experience planning and facilitating workshops or structured engagement that resulted in agreed processes, requirements, priorities, options or decisions.
- Experience eliciting, analysing, validating and managing complex business and user requirements through at least one stage of design and delivery.
- Experience developing and gaining agreement to analysis products such as current and future process maps, service or user journeys, business rules, requirements, data flows or impact assessments.
- Experience working collaboratively with stakeholders from different professional or organisational backgrounds and translating effectively between specialist and non-specialist audiences.
- Experience using qualitative and/or quantitative evidence to investigate problems, identify root causes, assess options and make recommendations.
- Experience supporting the professional development of others through coaching, mentoring, peer review, training or knowledge sharing.
- Experience gained within the NHS, wider public sector, a regulated environment or another organisation delivering complex services.
- Advanced practical knowledge of business analysis methods, including discovery, process analysis, requirements elicitation and management, impact assessment and options appraisal.
- Knowledge of how to design and facilitate effective workshops involving people with different roles, experiences and perspectives.
- Knowledge of requirements management, including business and user needs, functional and non-functional requirements, prioritisation, acceptance criteria and traceability.
- Understanding that digitally enabled transformation involves coordinated changes to people, processes, information, technology and ways of working.
- Understanding of inclusive and user-centred approaches, including accessibility, equality and the involvement of patients, carers and staff in service transformation.
- Able to analyse complex, incomplete or conflicting information and translate it into clear findings, options and recommendations.
- Knowledge of benefits identification and the relationship between requirements, service change, adoption and the achievement of intended outcomes.
- Knowledge of NHS structures, terminology, operational context and relevant national policy, or the ability to develop this knowledge quickly.
- Awareness of relevant digital assurance requirements, such as information governance, data protection, clinical safety, cyber security, accessibility, interoperability and the Digital Technology Assessment Criteria.
- Able to demonstrate advanced specialist knowledge of business analysis, digital transformation, service redesign or a related discipline, acquired through relevant experience, professional development and/or qualifications.
- Evidence of continuing professional development relevant to business analysis, transformation, service design, digital delivery, change or improvement.
- Recognised qualification or professional certification in business analysis, such as BCS or an equivalent qualification.
- Relevant training or qualification in facilitation, user-centred design, Agile delivery, project delivery, quality improvement or change management.
- Demonstrable experience taking responsibility for business analysis within a complex transformation, digital change or service-redesign initiative.
- Experience planning and facilitating workshops or structured engagement that resulted in agreed processes, requirements, priorities, options or decisions.
- Experience eliciting, analysing, validating and managing complex business and user requirements through at least one stage of design and delivery.
- Experience developing and gaining agreement to analysis products such as current and future process maps, service or user journeys, business rules, requirements, data flows or impact assessments.
- Experience working collaboratively with stakeholders from different professional or organisational backgrounds and translating effectively between specialist and non-specialist audiences.
- Experience using qualitative and/or quantitative evidence to investigate problems, identify root causes, assess options and make recommendations.
- Experience supporting the professional development of others through coaching, mentoring, peer review, training or knowledge sharing.
- Experience gained within the NHS, wider public sector, a regulated environment or another organisation delivering complex services.
- Advanced practical knowledge of business analysis methods, including discovery, process analysis, requirements elicitation and management, impact assessment and options appraisal.
- Knowledge of how to design and facilitate effective workshops involving people with different roles, experiences and perspectives.
- Knowledge of requirements management, including business and user needs, functional and non-functional requirements, prioritisation, acceptance criteria and traceability.
- Understanding that digitally enabled transformation involves coordinated changes to people, processes, information, technology, and ways of working.
- Understanding of inclusive and user-centred approaches, including accessibility, equality and the involvement of patients, carers and staff in service transformation.
- Able to analyse complex, incomplete or conflicting information and translate it into clear findings, options and recommendations.
- Knowledge of benefits identification and the relationship between requirements, service change, adoption and the achievement of intended outcomes.
- Knowledge of NHS structures, terminology, operational context and relevant national policy, or the ability to develop this knowledge quickly.
- Awareness of relevant digital assurance requirements, such as information governance, data protection, clinical safety, cyber security, accessibility, interoperability and the Digital Technology Assessment Criteria.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Central and North West London NHS Foundation Trust
CNWL Trust HQ
350 Euston Road
London
NW1 3AX
United Kingdom
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