Lead Business Analyst (FTC)

TrueNorth®; Newcastle upon Tyne; On-site; GBP 65,000 - 90,000; Full time

Job summary

TrueNorth® is seeking an experienced Lead Business Analyst to drive complex digital transformation projects within the Information Management & Technology function. You will lead analysis across multiple workstreams, mentor junior BAs, and ensure requirements are clearly defined and traceable throughout delivery.

You will collaborate with Project Managers, technical specialists and senior stakeholders to define best practices, manage dependencies, and deliver measurable business benefits.

Qualifications

• Significant experience as a Senior/Lead BA.
• Leading BA activities across digital transformation projects.
• Requirements gathering, workshops, and process mapping.
• Managing requirements across full lifecycle.
• Mentoring or coaching Business Analysts.
• Managing competing priorities across multiple projects.
• Excellent stakeholder engagement and influencing skills.
• Experience in Agile, Waterfall or hybrid delivery.
• BA qualifications such as BCS or IIBA, or equivalent.
• Healthcare/NHS/regulatory environment experience.
• Experience delivering clinical systems or service improvement.
• CBAP/International Diploma in Business Analysis where applicable.
• Knowledge of business case development and benefits realisation.
• Familiarity with Azure DevOps, Jira or Monday.com.
• Understanding of data integration and enterprise applications.
• Knowing Lean or Six Sigma methodologies.

Responsibilities

• Lead business analysis across complex digital transformation projects.
• Define and manage analysis approaches, deliverables and quality standards.
• Provide coaching and professional guidance to Business Analysts.
• Coordinate analysis activities with Project Managers and portfolio teams.
• Establish and improve BA standards, processes and ways of working.
• Lead discovery workshops to capture requirements and opportunities.
• Develop detailed requirements, user stories and acceptance criteria.
• Ensure traceability from discovery through testing and implementation.
• Drive governance and benefits realisation through analysis outputs.
• Support business case development and change readiness.

Skills

Senior/Lead BA

Requirements gathering

Stakeholder workshops

Process mapping

Agile/Waterfall/hybrid

Coaching/mentoring

Multiple projects

Stakeholder engagement

BA frameworks/certification

Regulated healthcare experience

Benefits realisation

Data integration and migration

BD/solutions options

Education

BCS or IIBA certification

Tools

Azure DevOps

Jira

Monday.com

Job description

We are looking for an experienced Lead Business Analyst to join a growing Information Management & Technology team, playing a key role in delivering complex digital transformation, business change and service improvement initiatives.

This is an excellent opportunity for an established Senior or Lead Business Analyst who enjoys combining hands‑on business analysis with professional leadership, mentoring and the development of best practices.

Working closely with Project Managers, technical specialists, operational teams and senior stakeholders, you will lead business analysis activities across a portfolio of projects, ensuring business requirements are clearly understood, solutions are fit for purpose and change delivers measurable benefits.

You will also help develop and strengthen the wider business analysis function, providing guidance and coaching to other Business Analysts while driving consistency and quality across project delivery.

Key Responsibilities

Business Analysis Leadership

• Lead business analysis activities across complex digital transformation projects and multiple workstreams.
• Define and manage analysis approaches, deliverables, priorities and quality standards.
• Provide coaching, mentoring and professional guidance to Business Analysts.
• Work closely with Project Managers and portfolio teams to coordinate analysis activities, manage dependencies and support successful delivery.
• Establish and improve business analysis standards, processes and ways of working.

Requirements Gathering & Discovery

• Lead discovery workshops to understand business challenges, objectives, requirements and opportunities for improvement.
• Engage with business stakeholders to gather, analyse, document and prioritise functional and non-functional requirements.
• Produce detailed business requirements, user stories, acceptance criteria and supporting documentation.
• Manage requirements throughout the project lifecycle, ensuring traceability from initial discovery through to testing and implementation.
• Challenge assumptions, resolve conflicting requirements and ensure solutions align with business objectives.

Process Improvement & Solution Design

• Analyse existing business processes, identify inefficiencies and recommend improvements.
• Develop current-state and future-state process maps, workflows and supporting documentation.
• Undertake gap analysis, root‑cause analysis and options appraisals.
• Collaborate with technical teams, solution architects and business stakeholders to evaluate potential solutions.
• Identify opportunities for process standardisation, automation and operational efficiencies.
• Support user acceptance testing and business readiness activities.

Stakeholder Management & Governance

• Build strong relationships with senior stakeholders, operational teams, technical specialists and external suppliers.
• Facilitate workshops and discussions to build consensus and support informed decision‑making.
• Present findings, recommendations and solution options to senior management and project governance groups.
• Ensure business analysis deliverables meet agreed quality standards and governance requirements.
• Support business case development, change impact assessments and benefits realisation.
• Drive continuous improvement in business analysis methodologies, tools and documentation.
• Promote knowledge sharing and best practice across the wider project delivery function.
• Support the development of a consistent, high‑quality business analysis capability.
• Contribute to the ongoing maturity of the PMO and wider digital transformation function.

Skills & Experience Required

• Significant experience working as a Senior Business Analyst, Lead Business Analyst or in a similar role.
• Proven experience leading business analysis activities across complex digital transformation or business change projects.
• Strong experience in requirements gathering, stakeholder workshops, process mapping and business process improvement.
• Experience managing requirements across the full project lifecycle, from discovery through to implementation.
• Experience mentoring or coaching Business Analysts and reviewing the quality of their work.
• Ability to manage competing priorities and coordinate business analysis activities across multiple projects.
• Excellent stakeholder engagement skills, including the ability to influence and challenge senior stakeholders.
• Strong analytical, problem‑solving and communication skills.
• Experience working within Agile, Waterfall or hybrid project delivery environments.
• Knowledge of business analysis frameworks, methodologies and best practices.
• Relevant business analysis qualification, such as BCS or IIBA certification, or equivalent practical experience.
• Experience working within healthcare, NHS, health technology or other complex, regulated environments.
• Experience delivering clinical systems, operational transformation or service improvement projects.
• BCS International Diploma in Business Analysis or IIBA CBAP certification.
• Experience establishing business analysis standards, frameworks or communities of practice.
• Knowledge of business case development and benefits realisation.
• Experience using tools such as Azure DevOps, Jira or Monday.com.
• Understanding of data integration, data migration and enterprise applications.
• Knowledge of Lean, Six Sigma or other continuous improvement methodologies.