Digital and IT Officer

Taurus Healthcare Limited / Herefordshire General Practice; West Midlands; On-site; GBP 28,000 - 34,000; Full time

Job summary

A healthcare organization is seeking a Digital & IT Officer to provide first-line support for hardware, software, and clinical systems in Hereford. Key duties include managing IT assets, overseeing network infrastructure, and supporting digital programs. The ideal candidate should have experience in IT support and system administration, and be flexible in a fast-paced environment. This is a permanent, office-based role with generous benefits, including a strong pension scheme and annual leave, located at Taurus Healthcare in Hereford, HR4 0DG.

Benefits

Generous NHS pension scheme with 23.78% employer contribution

33-38 days annual leave

24/7 counselling services

Salary sacrifice schemes

National retailer discounts

Blue Light Card discount scheme

Qualifications

• Experience in IT support and system administration is essential.
• Flexible, proactive, and ready to thrive in a fast-paced healthcare environment.

Responsibilities

• Provide first-line support across hardware, software, and clinical systems.
• Manage assets, procurement, and oversee IT infrastructure.
• Support and manage Digital and IT programmes and maintain documentation.

Skills

IT support

System administration

Communication

Tools

Office 365

NHS portals

Job description

Job Summary

Digital & IT Officer

• Location: Nelson House, Whitecross Road, Hereford, HR4 0DG
• Hours: 37.5 per week
• Salary: £28,962‑£33,418 per annum (dependent on experience)
• Contract: Permanent
• Working Arrangement: Office‑based (on‑site Monday‑Friday essential)

Join our small but dedicated Digital & IT team at Taurus Healthcare and enjoy the opportunity to develop a broad range of skills across primary care and with wider collaborative partners. This is a face‑to‑face role based in our main Hereford office, providing essential support to colleagues across the organisation and ensuring they can deliver the best possible care. From maintaining Microsoft network infrastructure and clinical systems to leading on business continuity processes, no two days will be the same. As our services operate 24 hours a day, 7 days a week 365 per year, we look for someone with the flexibility, adaptability and proactive approach needed to thrive in a fast‑paced healthcare environment. Working closely with several key 3rd‑party support organisations, you will play a key part in keeping vital health services connected, resilient and responsive for patients.

Main Duties of the Job

In this role, you will be the go‑to expert for all things IT, providing first‑line support across hardware, software and clinical systems. You will manage assets and procurement, administer key platforms such as Office 365 and NHS portals, and oversee network and telephony infrastructure. From maintaining websites and digital tools to leading on security audits, business continuity planning and IT projects, you will play a vital part in keeping our organisation connected, secure and future‑ready.

About You

Flexible, proactive and ready to thrive in a fast‑paced healthcare environment. Experience in IT support and system administration is essential.

About Us

Taurus Healthcare was established in 2012 as the provider arm of the GP Federation serving 185,000 patients in Herefordshire. Founded and owned by the partners of the entire Herefordshire Primary Care community, Taurus focuses on providing excellent out‑of‑hospital services for patients. Our ethos is to deliver high quality and cost‑effective health outcomes as close as possible to patients’ homes, while ensuring patients who require in‑hospital services are seen quickly and effectively.

We pride ourselves on a diverse, inclusive workplace and welcome applications from candidates of all backgrounds, including Military Veterans and family members of serving personnel.

Employee Benefits

• Generous NHS pension scheme with 23.78% employer contribution
• 33‑38 days annual leave, including bank holidays (pro‑rata for part‑time staff)
• Extensive Employee Benefits Programme (Vivup) offering:
• 24/7 counselling services
• Salary sacrifice schemes (cars/bikes)
• National retailer discounts
• Access to the Blue Light Card discount scheme

Visa & Work Authorization

Due to current licence limitations, visa sponsorship is not available for this position. Applicants must already hold the right to work in the UK.

Application and Vacancy Status

We reserve the right to close this vacancy early if sufficient applications are received. If interested, please submit your application as early as possible.

Job Details

• Date posted: 05 December 2025
• Pay scheme: £28,962 to £33,418 a year
• Contract: Permanent
• Working pattern: Full‑time
• Reference number: S0001‑25‑0100
• Location: Taurus Healthcare Ltd, Whitecross Road, Hereford, HR4 0DG

Responsibilities

• Lead on developing and maintaining Digital and IT work schedules.
• Responsible for first‑line support for hardware and software issues experienced by staff on site, remote users and staff working at other clinical locations.
• Maintain company asset register.
• Maintain IT equipment stock levels and lead on equipment evaluation and procurement.
• Oversee and support the Central Services, Ops, HR and Clinical Services with IT functions.
• Manage IT requirements within the staff induction process.
• Proactively forward‑plan and manage office systems and communicate effectively to coordinate a range of functions.
• Support and manage the Digital programmes information management systems to maintain all relevant documentation.
• When needed, use the internal CRM to update our websites and other communication platforms including TeamNet.
• Provide cover for other team members during times of annual leave, sickness leave and to address business critical areas of work.
• Lead on developing business continuity processes and procedures working with colleagues across all service departments.
• Responsible for Office 365 and NHS portal administration, including associated applications such as SharePoint.
• Lead on managing all aspects of technical onboarding and off‑boarding of staff for both corporate and clinical systems.
• Responsible for clinical and corporate teams with access to appropriate clinical and administrative system (Remote & F2F).
• Responsibility for Active Directory Server management and associated services.
• Equipment specification and procurement ensuring value for money and efficacy.
• Administration of mobile phone estate through direct liaison with supplier for billing and phone administration.
• Managing and administrating IP telephony platform for corporate and clinical services.
• Local administration of network infrastructure for Wi‑Fi and HSCN connectivity working alongside 3rd‑party support supplier.
• Maintain and configure clinical rooms with the associated access for corporate and clinical systems, including business continuity infrastructure.
• Manage, update and report on organisational D&DIT risk incidents (through associated recording platform).
• Undertake and report on scheduled security audit and monitoring tasks in line with the information security policy and associated policies.
• Advise, support and implement specific areas of work within a project workstream across the organisation to deliver the necessary D&DIT objectives.

Building Management Systems

• Lead on systems and infrastructure management for access control, CCTV and building management platforms which reside on the network infrastructure.
• Coordinate with contractors to schedule maintenance visits and repairs in a timely manner.
• Keep accurate records of contractor communications and work undertaken.
• Report any related concerns or issues of building management systems promptly to the General Manager.

Person Specification

• Office based working: This role is based in Hereford; the successful candidate must commit to office working 5 days per week (Hereford, HR4 0DG).
• Experience: Providing IT and/or digital related support functions.
• Right to work in the UK: Applicants must hold the right to work in the UK (no sponsorship available).