Digital and Internal Communication Manager

London Business School; Greater London; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Generous annual leave 27 days + extra

USS pension, 14.5% employer contrib

Free onsite gym and swimming pool

Professional development opportunities

Cycle to work scheme

Wellbeing support

Job summary

London Business School is seeking an experienced internal communications professional to shape how colleagues connect with the organisation—planning and delivering digital and internal communications that inform, inspire and drive engagement across a global community. You’ll create high-quality content across channels, lead intranet development, and use insights to continuously improve how messages land.

Strong writing, digital expertise and a proactive mindset are essential to bring the

Qualifications

• Understanding of digital communication channels and internal comms principles.
• Strong writing, proofreading and editing skills.
• Experience planning and delivering engaging comms events.
• Proven experience in video production and editing.
• Ability to plan, create and curate content across digital, social and traditional channels.
• Proven experience in designing and delivering creative communications campaigns.
• Experience managing multiple stakeholder groups and deriving audience insight.

Responsibilities

• Delivery of high-quality service in own area of specialism.
• Production of high-quality content across channels.
• Projects/campaigns delivered on time, on budget and to quality standards.
• Production of high-quality reports with trend and issue identification.
• Identify technological and process improvements in own area.

Skills

Digital communication

Writing

Editing

Video production

Content planning

Campaign design

Stakeholder management

Tools

Canva

Adobe Express

PowerPoint

Job description

You create digital content that connects colleagues and drives engagement

The Role

At London Business School, you’ll shape how colleagues connect with the organisation—planning and delivering digital and internal communications that inform, inspire and drive engagement across a global community.

You’ll create high-quality content across multiple channels, lead intranet development, and use insight to continuously improve how messages land. With strong writing skills, digital expertise and a proactive mindset, you’ll help bring to life the School’s purpose—having a profound impact on the way the world does business and how business impacts the world.

Main Responsibilities

• Delivery of high-quality service in own area of specialism.
• Production of high-quality content.
• Projects/campaigns delivered on time, on budget and to quality standards and targets.
• Production of high-quality reports, with the identification of trends and issues.
• Identification of technological and process improvements in own area.

Who We Are Looking For

• Understanding of digital communication channels and basic internal communication principles.
• Strong, writing, proof-reading and editing skills
• Experience of planning and delivering engaging communication events
• Proven experience in video production and editing
• Ability to plan, create and curate content across digital, social and traditional channels
• Proven experience of designing and delivering creative and compelling communications campaign
• Strong writing and editing skills.
• Confident using digital tools and templates to create and publish content.
• Basic design capability (e.g., Canva, Adobe Express, PowerPoint).
• Significant experience of managing multiple stakeholder groups and development of audience insight to inform communications strategy

Benefits You Can Enjoy

• Generous annual leave of 27 days plus extra days between Christmas and New Year
• USS pension, 14.5% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health

At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community.

For this role specifically, you will be expected to be on campus 2 days per week.

We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work

Why London Business School?

London Business School; a global and vibrant business community based in three of the world’s most dynamic cities, London, Dubai and Riyadh. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.

Our commitment to driving inclusion and belonging

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying.

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Competitive Salary dependent upon experience

Closing date: 30th September 2026