Programme Administrator

London Business School; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

27 days annual leave

Group Pension Scheme

Onsite gym and swimming pool

Professional development

Cycle to work scheme

Wellbeing support

Volunteering leave

Job summary

London Business School is seeking a collaborative Programme Administrator to join the Degree Education team on a permanent basis. You will support the MBA Programme delivery, assist Programme Delivery Managers and Student Experience Team, and ensure a high level of customer service to students and staff.

The role requires some out-of-hours work, and you will help coordinate orientation events, materials, and logistics for c.500 new students, contributing to a world-class student experience.

Qualifications

• Excellent customer service and stakeholder liaison skills.
• Ability to coordinate events and orientation logistics.
• Experience supporting MBA or degree education programmes may help.

Responsibilities

• Provide an excellent level of customer service and outstanding support to our students at all times.
• Provide a first point of contact service to students and other stakeholders, responding in a professional and timely manner to address queries or elevate as required to ensure effective resolution.
• Be alert to student welfare issues and elevate to the relevant Programme Managers as necessary.
• Contribute to the development of the student experience through engaging and interacting with our students on a day-to-day basis, attending events and building effective working relationships with the students.
• Support the Programme Delivery Manager in delivery of orientation logistics, including space and catering, and materials preparation.

Skills

Customer service

Stakeholder communication

Event coordination

MBA programme support

Job description

Are you a truly collaborative team player, passionate about delivering a world-class student experience?

The Role

London Business School are excited to be hiring for a collaborative Programme Administrator to join Degree Education on a permanent basis. You will contribute to a high-quality and rigorous experience for our students and to help deliver a high-quality degree programme by providing accurate, reliable, timely, responsiveand innovative service. The Programme Administrator will ensure all students and colleagues in the School receive a consistently high level of customer service.

You will be working directly as part of the MBA Programme Team, supporting delivery of the MBA Programme, assisting the Programme Delivery Managers, Student Experience Team, Senior Managers and Programme Director. Student relationships are key in this role, and you’ll meet a hugely diverse student body from many different backgrounds and countries.

Due to the nature of our programmes, the role requires some out of hours working in evenings and weekends. Time off in lieu is given for these hours.

Main Responsibilities

• Provide an excellent level of customer service and outstanding support to our students at all times.
• Provide a first point of contact service to students and other stakeholders, responding in a professional and timely manner to address queries or elevate as required to ensure effective resolution.
• Be alert to student welfare issues and elevate to the relevant Programme Managers as necessary.
• Contribute to the development of the student experience through engaging and interacting with our students on a day-to-day basis, attending events and building effective working relationships with the students.
• Support the Programme Delivery Manager in delivery of IEP Orientation twice a year, ensuring all the logistics such as space, catering are booked in advance.
• Prepare all Orientation Materials including welcome packs and name badges.
• Support the Programme Delivery Manager in the successful delivery of the MBA Orientation week for c.500 new students.

Who We Are Looking For

• Provide an excellent level of customer service and outstanding support to our students at all times.
• Provide a first point of contact service to students and other stakeholders, responding in a professional and timely manner to address queries or elevate as required to ensure effective resolution.
• Be alert to student welfare issues and elevate to the relevant Programme Managers as necessary.
• Contribute to the development of the student experience through engaging and interacting with our students on a day-to-day basis, attending events and building effective working relationships with the students.
• Support the Programme Delivery Manager in delivery of IEP Orientation twice a year, ensuring all the logistics such as space, catering are booked in advance.
• Prepare all Orientation Materials including welcome packs and name badges.
• Support the Programme Delivery Manager in the successful delivery of the MBA Orientation week for c.500 new students.

Benefits You Can Enjoy

• Generous annual leave of 27 days plus extra between Christmas and New Year
• Enrolment into the Group Pension Scheme
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days volunteering leave

At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community.

For this role specifically, you will be expected to be on campus 3 times per week.

We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work

Why London Business School?

London BusinessSchool;aglobal and vibrant business communitybasedin three of the world’s most dynamic cities, London, Dubai and Riyadh.It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world.We offer best inclass hybrid learningto our students andparticipants, whilst creatinga flexible, supportive and dynamic working environment for our people to excel in, whatever their location.

Our commitment to driving inclusion and belonging

We are a globally reaching institution, committed tocreating tangible and sustainable change in drivinginclusion & belonging within our School, education andsociety at large.We are dedicated to creating an environment where everyone in our community feels they belong and thrive.This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying

Pleasenote we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Competitive salary dependent upon experience

Closing date: Monday 21st September 2026