Digital Account Manager

Digital Tonic | Digital, eCommerce & Marketing Recruitment; West of England; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Pension scheme

Team socials

Office dogs

Free fruit and snacks

Relaxed working environment

Job summary

Digital Tonic is seeking an Account Manager in Bristol to own a portfolio of client accounts, build strong relationships and maximise the value from digital marketing activities. You will work alongside a Senior Account Manager and report to the Managing Director, focusing on retention, renewals and opportunities to grow existing accounts.

Strong SEO account management experience is essential. You will lead performance reviews, explain results clearly, and help clients connect activities to

Qualifications

• 2+ years in agency account management across digital marketing.
• Experience owning SEO client accounts and communicating performance to clients.
• Understand Paid Media, Content and Web channels and interdependencies.
• Proven ability to retain clients and grow accounts.
• Comfort discussing budgets, pricing, scope and renewals, with constructive pushback when needed.

Responsibilities

• Own a portfolio of client accounts and build strong relationships.
• Lead retention, renewals and identify opportunities for growth.
• Conduct performance reviews and translate results into business impact for clients.
• Coordinate briefs, timelines, approvals and keep activity organized; manage budgets and scope.

Skills

Account management

SEO

GA4 reporting

Budget management

Client relationships

Tools

Monday.com

Asana

ClickUp

Job description

Enjoy building client relationships and helping businesses grow? Confident managing SEO accounts and turning performance data into meaningful conversations? Looking for an agency where you can take ownership and progress towards a Senior Account Manager role?

We're working with an established digital marketing agency in Bristol to find an Account Manager for their friendly, collaborative team. Working across SEO, Paid Media, Content and Web, they help clients improve their digital performance and build lasting partnerships along the way.

You'll join a down-to-earth team who care about doing good work, support each other and give people the opportunity to develop. There's plenty of scope to contribute ideas and make an impact as the agency grows.

The Role

You'll take ownership of a portfolio of client accounts, building strong relationships and helping clients get the most from their digital marketing. Working alongside a Senior Account Manager and reporting to the Managing Director, you'll be responsible for retention, renewals and identifying opportunities to grow existing accounts.

Many of the agency's clients have SEO at the heart of their strategy, so previous experience managing SEO accounts is essential. You'll lead performance reviews, explain results clearly and help clients understand how the work connects to their wider business goals. Dedicated channel specialists will handle technical delivery, giving you the space to focus on client relationships, commercial conversations and keeping projects moving.

Day to day, you'll turn client objectives into clear briefs, coordinate timelines and approvals, and keep account activity organised. You'll also manage budgets and scope, spot potential issues early and work with the delivery team to develop proposals where additional services would benefit the client.

Skills and Experience

• At least two years' experience in agency account management across digital marketing channels.
• Experience owning SEO client accounts, with the confidence to explain performance, manage expectations and discuss changes in rankings or traffic.
• A good understanding of Paid Media, Content and Web, and how these channels work together.
• A track record of retaining clients, strengthening relationships and identifying opportunities for account growth.
• Confidence discussing budgets, pricing, scope and renewals, including pushing back constructively when needed.
• Strong organisational skills, with experience using tools such as Monday.com, Asana or ClickUp.
• The ability to interpret GA4 and Looker Studio reporting and explain what the results mean for a client's business.
• Clear communication, a proactive approach and confidence managing multiple accounts.
• Experience with partner or white-label accounts, quarterly business reviews or mentoring junior colleagues would be a bonus.

The salary is £30,000-£35,000 depending on experience, alongside a profit-related bonus scheme and a clear route towards Senior Account Manager as the client base grows. You'll work three days a week in the Bristol office and two from home, with an early finish on Fridays.

• a pension scheme
• team socials
• office dogs
• free fruit and snacks
• a relaxed, supportive working environment