Client Services Account Manager - #3672439

Herd Digital; Leeds; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Birthday day off

Discretionary performance-linked bonus

Private medical insurance

Financial coaching

Free onsite gym

Enhanced family friendly benefits

Paid volunteering time off

Enhanced sick pay

Job summary

Herd Digital in Leeds is recruiting a Senior Client Services Account Manager to lead performance marketing for a portfolio of accounts. You will own client relationships, translate business goals into measurable KPIs, and drive joined-up activity across paid media, SEO, social, and CRM.

You'll oversee account plans, revenue targets, and reporting, while coordinating cross-functional teams to deliver on timelines and budgets in a hybrid Leeds setup.

Qualifications

• Strong working knowledge of paid media, SEO, and social with the ability to review accounts at a high level and challenge strategy.
• Comfortable discussing attribution, tracking, and reporting across performance channels.
• Familiar with GA4, ad platforms, and performance analytics tooling.
• Strong commercial awareness with focus on retention, growth and profitability.

Responsibilities

• Act as a trusted performance partner to clients, owning the overall success of their performance activity.
• Translate client business goals into clear performance objectives and KPIs across channels.
• Build and maintain strong client relationships, identifying opportunities to improve performance, efficiency, and ROI.
• Own and evolve account plans, aligning growth opportunities to client goals and agency targets.
• Lead client meetings, status updates, and quarterly reviews, ensuring agendas and channel inputs are timely.
• Create briefs for performance teams, with clear outputs and expectations.
• Keep internal teams informed of client priorities, feedback, and performance expectations.
• Own revenue targets and account growth plans, identifying upsell and cross-sell opportunities backed by data.
• Oversee campaign delivery across paid, SEO, and social, ensuring timelines and budgets are met.
• Maintain accurate financial forecasts and oversee invoicing in line with deliverables.
• Ensure reporting is clear and insight-led, challenging narrative quality where necessary.
• Translate complex performance data into clear, actionable recommendations for clients.

Skills

Paid media

SEO

Social media

GA4

Attribution

Account management

Client communications

Risk management

Job description

Job Title: Senior Client Services Account Manager

Location: Leeds (Hybrid Working, 3-days in office)

The Company

This is a well-established, full-service digital agency based in Leeds, offering performance, web, and creative services under one roof. The business is 100% employee owned and B Corp certified, giving staff a genuine stake in its long-term success and a culture built around shared accountability rather than a traditional ownership structure.

The agency works with a portfolio of global and challenger brands across a wide variety of industries, with a performance team spanning SEO, paid media, social, content, and CRM. Client services sits at the heart of the business, connecting commercial ambition with delivery excellence across all channels.

As Senior Client Services Account Manager, you'll act as the performance lead across a portfolio of accounts, taking ownership of client relationships and ensuring the delivery of joined-up, commercially focused performance marketing activity across paid media, SEO, social, and CRM.

• Act as a trusted performance partner to clients, owning the overall success of their performance activity
• Translate client business goals into clear performance objectives and KPIs across channels
• Build and maintain strong client relationships, identifying opportunities to improve performance, efficiency, and ROI
• Own and evolve account plans, aligning growth opportunities to both client goals and agency targets
• Lead client meetings, status updates, and quarterly reviews, ensuring agendas, slides, and channel team inputs are clear and timely
• Create briefs for performance teams, with clear outputs and expectations
• Keep internal teams fully informed of client priorities, feedback, and performance expectations
• Own revenue targets and account growth plans, identifying and presenting upsell and cross-sell opportunities backed by performance data
• Oversee campaign and project delivery across paid, SEO, and social, ensuring timelines, scope, and budgets are met
• Maintain accurate financial forecasts and oversee invoicing in line with agreed deliverables
• Ensure reporting is clear, accurate, and insight led, challenging performance teams on narrative quality where necessary
• Translate complex performance data into clear, actionable recommendations for clients

Skills & Experience

• Strong working knowledge of paid media, SEO, and social, with the ability to review accounts at a high level and challenge strategy and results constructively
• Comfortable discussing attribution, tracking, and reporting across performance channels
• Familiar with GA4, ad platforms, and performance analytics tooling
• Strong commercial awareness, with a clear focus on retention, growth, and profitability
• Confident communicating performance marketing concepts between clients and internal teams
• Highly organised, with the ability to manage multiple accounts, deadlines, and stakeholders simultaneously
• Proactive in identifying risks, issues, and opportunities across accounts
• Experience in a client services or account management role within a performance marketing or digital agency environment

Company Benefits

• Birthday day off
• Discretionary performance-linked company bonus
• Private medical insurance
• Access to financial coaching
• Free onsite gym
• Enhanced family friendly benefits
• Paid volunteering time off
• Enhanced sick pay based on length of service
• Regular socials, including an annual summer conference