Account Manager.

Wolfenden; Leeds; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Bonus scheme

Client referral scheme

Employee referral scheme

Ice-creams in office

Monthly socials

Job summary

Wolfenden is seeking an experienced Account Manager to join our Client Partners team in Leeds. You will lead day-to-day management of client accounts, ensuring high-quality delivery, strong communication and commercially healthy relationships.

You’ll act as the main point of contact, build trusted relationships and develop a deep understanding of client objectives. You’ll collaborate with specialists across our digital marketing channels to shape strategies, create scopes and forecasts, and

Qualifications

• Experience in client management in a digital marketing or agency environment.
• Ability to lead client conversations and performance reviews.
• Strong understanding of digital marketing channels and how they integrate.
• Commercial mindset with budget planning and scope creation.
• Excellent organizational and time-management skills.
• Clear written and verbal communication; proactive problem solving.

Responsibilities

• Act as main point of contact for clients and build trusted relationships.
• Manage client accounts end-to-end, meeting timelines and budgets.
• Lead weekly and monthly performance discussions with insights and recommendations.
• Collaborate with specialists to shape and execute strategic plans.
• Create accurate scopes, briefs, proposals and timelines.
• Develop commercial skills including budget allocation and forecasting.
• Identify opportunities to optimize or grow client activity.
• Support quarterly and annual planning with clear direction.
• Lead coordination across internal teams to ensure seamless delivery.
• Mentor and guide junior Account Executives with feedback.

Skills

Client management

Relationship building

Digital marketing strategy

Budgeting & forecasting

Cross-functional collaboration

Job description

We’re looking for an experienced and proactive Account Manager to join our growing Client Partners team. You’ll lead the day-to-day management of a portfolio of client accounts, ensuring high-quality delivery, strong communication and commercially healthy relationships.

As the primary point of contact for your clients, you’ll build trusted relationships and develop a strong understanding of their businesses, objectives and priorities. You’ll work closely with specialists across the agency to bring together our digital marketing expertise, shape effective strategies and ensure activity is delivered to a consistently high standard.

What You’ll Do:

Act as the main point of contact for your clients, building strong and trusted relationships.

Manage client accounts from end to end, ensuring timelines, budgets and quality standards are met.

Lead weekly and monthly performance discussions, providing clients with clear insights and recommendations.

Collaborate with specialists across our digital marketing channels to shape and execute strategic plans.

Create accurate scopes, briefs, proposals and timelines with commercial awareness.

Develop your core commercial skills, including how client budgets are allocated effectively across marketing channels, how budgets are monitored and how forecasting works.

Identify opportunities to optimise or grow client activity, with support from senior team members.

Support quarterly and annual planning, providing clear direction and structure.

Lead coordination across internal teams to ensure delivery is aligned and seamless.

Mentor and guide Account Executives and Senior Account Executives, providing constructive feedback and supporting their development.

Maintain excellent documentation and ensure internal processes are followed consistently.

About You:

You’ll have experience in client management, ideally within a digital marketing or agency environment.

Be confident leading client conversations, planning sessions and performance reviews.

Have a strong understanding of digital marketing channels and how they work together.

You’ll be commercially minded and comfortable managing budgets and creating scopes of work.

Strong organisation and time management are essential, as you’ll be managing multiple clients, priorities and deadlines.

You’ll be a clear written and verbal communicator, with the ability to make complex information easy to understand.

Be a proactive problem solver, confident in managing risks, issues and blockers.

You’ll be a supportive team player who enjoys sharing knowledge and helping junior team members develop.

What We’ll Offer You:

You’ll work alongside the best digital marketing team in the industry and have endless opportunities to further your knowledge and experience across the digital marketing channels we offer.

You’ll be joining Wolfenden at an exciting stage of growth, with the opportunity to make a genuine contribution from the outset. We value ideas at every level and want you to feel confident sharing your perspective, developing your expertise and helping shape the continued success of the agency.

You’ll join a friendly and down-to-earth diverse and inclusive team. You’ll work a 4.5 day working week with flexible hours and location. We have a collaborative office space in the heart of Leeds which is dog-friendly and just a 10-minute walk from the train station.

Benefits include a bonus scheme, a client referral scheme, employee referral scheme, endless free ice-creams in the office, monthly optional socials which you pick, monthly prizes and much more!