Senior Account Manager

next level - marketing, creative, PR & digital recruitment; Birmingham; Hybrid; GBP 32,000 - 44,000; Full time

Job summary

Independent agency in the United Kingdom is seeking an Account Manager or Senior Account Manager to build strong client relationships and deliver creative campaigns. Hybrid working with 3 days in the office and 2 remote days, Birmingham area preferred.

The successful candidate will manage briefs, coordinate cross‑channel campaigns, and ensure projects are delivered on time and to brief, while developing client accounts and mentoring junior team members.

Qualifications

• Previous experience in an Account Manager or Senior Account Manager within a creative/marketing or integrated agency.
• Experience managing multiple projects and client relationships simultaneously.
• Strong communication, organisation and stakeholder management skills.
• Ability to manage briefs, budgets, timelines and expectations effectively.

Responsibilities

• Take ownership of client briefs, ensuring requirements are clearly understood and communicated to internal teams.
• Coordinate the delivery of integrated marketing campaigns across creative, digital, social, CRM and other relevant channels.
• Manage project timelines, budgets and resources, ensuring work is delivered on time and to brief.
• Work collaboratively with creative, digital, strategy and production teams to deliver engaging and effective campaigns.
• Prepare and present client updates, campaign proposals, reports and presentations.
• Proactively identify opportunities to add value, develop accounts and strengthen client relationships.
• Monitor campaign performance and contribute to reviews, reporting and recommendations.
• Manage multiple projects simultaneously, maintaining excellent attention to detail and communication throughout.

Skills

Account management

Client relationships

Communication

Organisational skills

Stakeholder management

Tools

CRM software

Job description

Are you an Account Manager or Senior Account Manager who loves building strong client relationships, delivering creative campaigns and making things happen?

We're working with an independent agency to find an Account Manager or Senior Account Manager to join its team. This is an exciting opportunity to work with a creative agency delivering integrated marketing and communications for a range of well-known brands!

Whether you're an established Account Manager ready to take the next step or a Senior Account Manager looking for a fresh challenge, we're keen to hear from people who combine strong client management skills with a passion for great creative work.

Description

You’ll play a key role in managing client relationships, developing accounts and ensuring campaigns and projects are delivered seamlessly, from initial brief through to final execution.

Working closely with clients and internal creative, digital, planning and production teams, you’ll take ownership of projects, keep everything on track and ensure clients receive an excellent level of service.

The level of responsibility will reflect your experience, with the opportunity for a Senior Account Manager to take greater ownership of client relationships, lead projects and support the development of more junior team members.

• Take ownership of client briefs, ensuring requirements are clearly understood and communicated to internal teams.
• Coordinate the delivery of integrated marketing campaigns across creative, digital, social, CRM and other relevant channels.
• Manage project timelines, budgets and resources, ensuring work is delivered on time and to brief.
• Work collaboratively with creative, digital, strategy and production teams to deliver engaging and effective campaigns.
• Prepare and present client updates, campaign proposals, reports and presentations.
• Proactively identify opportunities to add value, develop accounts and strengthen client relationships.
• Monitor campaign performance and contribute to reviews, reporting and recommendations.
• Manage multiple projects simultaneously, maintaining excellent attention to detail and communication throughout.

Experience

We’re looking for an enthusiastic, organised and commercially aware Account Manager or Senior Account Manager who enjoys working in a fast‑paced agency environment and takes pride in delivering great work for clients.

You’ll ideally bring:

• Previous experience in an Account Manager, Senior Account Manager or similar client‑facing role within a creative, marketing or integrated agency.
• Experience managing multiple projects and client relationships simultaneously.
• Strong communication, organisation and stakeholder management skills.
• The ability to manage briefs, budgets, timelines and expectations effectively.
• A proactive, solutions‑focused approach and the confidence to take ownership of projects.
• A genuine interest in creative marketing and delivering work that makes a difference.

Remuneration

• £32-44k depending on experience
• Hybrid working - 3 days in the office, 2 remote