Diabetes Service Admin & Care Coordination

CPFT; Peterborough; On-site; GBP 26,000 - 27,000; Full time

Job summary

Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) is seeking an enthusiastic Administrator to support the Diabetes Service across countywide hubs. You will handle referrals, waiting lists, records, and communications, liaising with nurses and service users to ensure a streamlined service.

The role requires travel around the county and a flexible approach to 37.5 hours per week, with the potential for part-time or full-time arrangements. Aprobationary period applies.

Qualifications

• GCSEs at 4-9 or A-C including English.
• High level of written and spoken English.
• Level 2 or higher qualification in Administration or equivalent experience.

Responsibilities

• Management and coordination of inbound and outbound communications and correspondence across multiple formats and channels.
• Efficient coordination of appointment scheduling and proactive management of waiting lists to ensure timely access.
• Inputting and updating service user information on computerised information systems and creating service user notes where necessary.
• Maintain filing in paper and electronic records and track notes in a timely manner.
• Process and triage referrals across multiple pathways with appropriate prioritisation.
• Manage high volume incoming calls across multiple systems with a professional, solution-focused approach.
• Utilise internal and external partner systems to manage workload accurately.
• Handle telephone-based payments and banking transactions with security and accuracy.
• Collect patient feedback to support continuous improvement and high-quality services.
• Manage mail in accordance with protocols and ensure timely handling of correspondence.
• Provide operational support, supervision, training, and cover to colleagues as directed.
• Provide high level administrative support to clinical teams while maintaining remit boundaries.

Skills

Organisation

Communication

Attention to detail

Initiative

Teamwork

Pressure management

Confidentiality

Data Protection Act

Education

GCSEs incl English

English language proficiency

Level 2 Administration qualification or equivalent

Job description

Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) is seeking an enthusiastic Administrator to support the Diabetes Service across countywide hubs. You will handle referrals, waiting lists, records, and communications, liaising with nurses and service users to ensure a streamlined service.

The role requires travel around the county and a flexible approach to 37.5 hours per week, with the potential for part-time or full-time arrangements. Aprobationary period applies.