Diabetes Healthcare Assistant

HCRG Care Group; Chippenham; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Group pension

Free refreshments at base locations

My Reward Hub discounts and cashback

Earned wage access

Wellbeing resources and career support

Learning & development opportunities

Job summary

HCRG Care Group is seeking a Diabetes Healthcare Assistant to join the Specialist Diabetes Team based in Devizes, supporting patients across community, hospital and domiciliary settings under the supervision of Diabetes Specialist Nurses.

Based across Chippenham bases with 22.5 hours per week, the role offers full training for Xpert courses, a group pension, wellbeing resources and ongoing professional development through The Learning Enterprise.

Qualifications

• NVQ Level 3 or equivalent qualification.
• GCSE English Grade A-C (or equivalent).
• Ability and willingness to undertake additional training relevant to the role.
• Previous Healthcare Assistant experience.
• Experience working within a nursing or healthcare environment.
• Experience using computers, mobile phones, apps and email confidently.
• Strong understanding of IT systems and the ability to learn new technologies quickly.
• Experience educating, coaching or teaching patients.
• Experience working with individuals across different age groups.
• Excellent verbal and written communication skills.
• Ability to work collaboratively within a multidisciplinary team.
• Professional, patient‑centred and empathetic approach.

Responsibilities

• Support the delivery of specialist diabetes services across community, domiciliary and hospital settings.
• Educate and train patients in the use of glucose monitoring systems, mobile applications and digital healthcare technology.
• Manage a delegated caseload, prioritising referrals for diabetes education and technical support.
• Deliver accredited Xpert structured education programmes for people living with Type 2 diabetes.
• Undertake delegated clinical duties under the supervision of Diabetes Specialist Nurses.
• Provide technical support for glucose monitoring devices, sensor insertion and data downloading.
• Maintain accurate clinical documentation and patient records in accordance with organisational policies.
• Participate in MDT working and contribute to high‑quality, patient‑centred diabetes care.

Skills

Communication skills

IT skills

Training patients

Independent working

Team collaboration

Education

NVQ Level 3 or equivalent qualification

GCSE English

Tools

Glucose monitoring devices

Mobile applications

Digital healthcare technology

Job description

Diabetes Healthcare Assistant - Specialist Diabetes ServiceAn exciting opportunity has arisen for a Diabetes Healthcare Assistant to join our Specialist Diabetes Team based in Devizes.Working under the supervision of Diabetes Specialist Nurses and alongside Specialist Dietitians, you will support patients with diabetes across community, hospital and domiciliary settings.

Responsibilities include supporting diabetes clinics, assisting patients with diabetes technology, helping ensure completion of key diabetes care processes, and delivering structured diabetes education programmes.Full training and accreditation support for delivering Xpert courses will be provided.

We are looking for an enthusiastic individual with strong communication skills, confidence using IT and technology, and the ability to work independently whilst travelling across the locality as required.This is a varied and rewarding role that requires a flexible approach to working.

The successful candidate will support patients through a combination of clinic-based appointments, home visits and community-based activities across North West Wiltshire, helping patients to develop the skills and confidence needed to manage their diabetes effectively.

Base: Flexible base across Chippenham Community Hospital, Savernake Hospital, or Malmesbury Health Centre

Hours: 22.5 hours per week

Package Description

• A salary of £25,500 - £27,098 FTE with access to our group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise

Key Responsibilities

• Support the delivery of specialist diabetes services across community, domiciliary and hospital settings.
• Educate and train patients in the use of glucose monitoring systems, mobile applications and digital healthcare technology.
• Manage a delegated caseload, prioritising referrals for diabetes education and technical support.
• Deliver accredited Xpert structured education programmes for people living with Type 2 diabetes.
• Undertake delegated clinical duties under the supervision of Diabetes Specialist Nurses.
• Provide technical support for glucose monitoring devices, sensor insertion and data downloading.
• Maintain accurate clinical documentation and patient records in accordance with organisational policies.
• Participate in MDT working and contribute to high‑quality, patient‑centred diabetes care.

Skills, Experience and Attributes

This role requires a motivated individual who can combine excellent patient care with strong digital and communication skills. You will be comfortable supporting patients to use healthcare technology while working closely with specialist clinicians to achieve positive outcomes.

Essential Criteria

• NVQ Level 3 or equivalent qualification.
• GCSE English Grade A-C (or equivalent).
• Ability and willingness to undertake additional training relevant to the role.
• Previous Healthcare Assistant experience.
• Experience working within a nursing or healthcare environment.
• Experience using computers, mobile phones, apps and email confidently.
• Strong understanding of IT systems and the ability to learn new technologies quickly.
• Experience educating, coaching or teaching patients.
• Experience working with individuals across different age groups.
• Excellent verbal and written communication skills.
• Ability to work collaboratively within a multidisciplinary team.
• Professional, patient‑centred and empathetic approach.

Desirable Criteria

• Experience supporting diabetes services or long‑term condition management.
• Experience delivering presentations or education to groups.
• Knowledge of diabetes technologies such as glucose monitoring systems.
• Experience within community healthcare settings.
• Awareness of structured patient education programmes.

For full details of the role, responsibilities, and person specification, please refer to the attached JobDescription.

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.

Questions About The Role?

For an informal discussion about the role, please contact Beth Kelly, Lead Diabetes Specialist Nurse, on 07885 467293 or via email at [e-mail].