DEX Intelligence Analyst — Flexible Hours & UX Insights

Softcat plc; United Kingdom; Remote; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Pension

Life Assurance

Holiday

Share incentive plan

Trips

Vouchers

Partner/family Benefits

Maternity, Paternity and Adoption 支持

Job summary

Softcat is expanding its Digital User Experience (DEX) team to provide insights on client IT estates using Riverbed technology. The DEX Intelligence Analyst will report on estates, deliver monthly workshops, and offer guidance to improve digital experience scores for customers.

You will analyse IT estate data, generate recommendations, and work with ITAM specialists, internal technology teams, sales stakeholders and customers. Training will be provided as you grow.

Qualifications

• Understanding of SaaS and on-prem software, computer/server/network hardware and infrastructure.
• Understanding of operating systems (Mac OS and Windows) and deployment principles.
• Knowledge of Tableau, ideally dashboard creation.
• Familiarity with APIs to access data is a plus.
• Understanding of networking, Wi‑Fi, IP.
• Experience reviewing IT infrastructure and identifying efficiencies.

Responsibilities

• Utilise a market leading intelligence solution to carry out monthly reporting and workshops.
• Analyze reports and build recommendations based on IT estate data.
• Support customers to maximise value from the technology and service.
• Collaborate with the sales team to drive service adoption.
• Provide ad hoc reports and respond to customer queries.

Skills

IT estate data analysis

Tableau

APIs

Networking

Self-motivation

Organised

Tools

Riverbed

Job description

Softcat is expanding its Digital User Experience (DEX) team to provide insights on client IT estates using Riverbed technology. The DEX Intelligence Analyst will report on estates, deliver monthly workshops, and offer guidance to improve digital experience scores for customers.

You will analyse IT estate data, generate recommendations, and work with ITAM specialists, internal technology teams, sales stakeholders and customers. Training will be provided as you grow.