DEX Intelligence Analyst — Flexible Hours, Digital UX

Softcat; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Pension

Share incentive plan

Life Assurance

Holiday

Trips

Vouchers

Partner/family Benefits

Maternity, Paternity and Adoption /

Job summary

Softcat is expanding its Digital User Experience (DEX) team in Manchester. The DEX Intelligence Analyst uses Riverbed-based tools to report on customer IT estates and advise on improving digital experience scores.

You will work with ITAM specialists, internal tech teams, and sales stakeholders to deliver insights and drive value. The role offers training, a clear progression path, and flexible working patterns to suit individual needs.

Qualifications

• Understanding of SaaS and on-prem software, hardware and infrastructure.
• Knowledge of operating systems and deployment principles.
• Experience with reporting and data analysis to improve IT estates.

Responsibilities

• Utilise market leading intelligence solution for monthly customer reporting.
• Analyse IT estate data to build improvement recommendations.
• Produce ad hoc and scheduled reports for customers.
• Collaborate with sales to drive service adoption.
• Provide training on the solution to customers.

Skills

IT estate analysis

Tableau dashboards

APIs data access

SaaS/on-prem know-how

Analytical mindset

Tools

Tableau

APIs

Job description

Softcat is expanding its Digital User Experience (DEX) team in Manchester. The DEX Intelligence Analyst uses Riverbed-based tools to report on customer IT estates and advise on improving digital experience scores.

You will work with ITAM specialists, internal tech teams, and sales stakeholders to deliver insights and drive value. The role offers training, a clear progression path, and flexible working patterns to suit individual needs.