DEX Intelligence Analyst - Digital UX Insights

Softcat; Marlow; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Pension

Share incentive plan

Life Assurance

Holiday

Trips

Vouchers

Partner/family Benefits

Maternity, Paternity and Adoption help

Job summary

Softcat is seeking a Digital User Experience (DEX) Intelligence Analyst to leverage Riverbed to deliver insights on customers' IT estates and drive improvements in digital experience scores. You will report on estates, prepare monthly reports, and provide guidance to customers while collaborating with ITAM, technical teams and sales.

Join a growing team with training offered, opportunities for progression, and flexible working patterns to support work-life balance across UK offices including

Qualifications

• Understanding of SaaS and on-prem software, computer/server/network hardware and infrastructure.
• Understanding of operating systems (Mac OS and Windows) and deployment principles.
• Familiarity with Tableau and dashboards is a plus, not required.

Responsibilities

• Deliver monthly customer reporting and run scheduled workshops.
• Analyse IT estate data and build recommendations for improvement.
• Collaborate with sales to drive service adoption and provide ad hoc reports.

Skills

Riverbed

Data analysis

Reporting

APIs to access data

Tableau knowledge

Tools

Riverbed

Job description

Softcat is seeking a Digital User Experience (DEX) Intelligence Analyst to leverage Riverbed to deliver insights on customers' IT estates and drive improvements in digital experience scores. You will report on estates, prepare monthly reports, and provide guidance to customers while collaborating with ITAM, technical teams and sales.

Join a growing team with training offered, opportunities for progression, and flexible working patterns to support work-life balance across UK offices including