DEX Analyst (Digital User Experience)

Softcat plc

United Kingdom

Remote

GBP 42,000 - 62,000

Full time

5 days ago

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Benefits offered by this job

Pension

Life Assurance

Holiday

Share incentive plan

Trips

Vouchers

Partner/family Benefits

Maternity, Paternity and Adoption 支持

Job summary

Softcat is expanding its Digital User Experience (DEX) team to provide insights on client IT estates using Riverbed technology. The DEX Intelligence Analyst will report on estates, deliver monthly workshops, and offer guidance to improve digital experience scores for customers.

You will analyse IT estate data, generate recommendations, and work with ITAM specialists, internal technology teams, sales stakeholders and customers. Training will be provided as you grow.

Qualifications

Understanding of SaaS and on-prem software, computer/server/network hardware and infrastructure.
Understanding of operating systems (Mac OS and Windows) and deployment principles.
Knowledge of Tableau, ideally dashboard creation.
Familiarity with APIs to access data is a plus.
Understanding of networking, Wi‑Fi, IP.
Experience reviewing IT infrastructure and identifying efficiencies.

Responsibilities

Utilise a market leading intelligence solution to carry out monthly reporting and workshops.
Analyze reports and build recommendations based on IT estate data.
Support customers to maximise value from the technology and service.
Collaborate with the sales team to drive service adoption.
Provide ad hoc reports and respond to customer queries.

Skills

IT estate data analysis

Tableau

APIs

Networking

Self-motivation

Organised

Tools

Riverbed

Job description

Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

Joinour DEX team!

The Digital User Experience (DEX) team currently supports several key Softcat customers by providing assessments, reporting and intelligence on their digital user experience. Using a market leading technology solution (Riverbed), the team provides valuable insights into a customer's IT estate and helps them improve their digital user experience score.This service is expanding, and you will be working proactively to report on our customers estates and providing advice and guidance on how to improve their digital experience score, whilst utilising other teams within Softcat.

As a DEX Intelligence Analyst, your role is to utilise a market leading technology to provide our customers with insights and reporting on their estate, ultimately helping them improve their digital user experience.

The team supports a wide variety of organisations, and you can expect to be working closely both with our ITAM specialists, internal technology specialists, sales stakeholders and our customers. For the right candidate there is a clear progression path within the team as your experience grows. Training will also be offered, dependent on experience.

Utilise a marketing leading intelligence solution to carry out key service deliverables monthly carry out of key service deliverables including customer reporting, monthly workshops, scheduled report creation, supporting the service technology and running customer workshops
Helping customers gain the maximum value from the technology solution and service
Providing ad hoc and scheduled training of the solution
Analyse reports and build recommendations for improvement based on IT estate data
Working with our sales community to drive service adoption
Aid the customers for ad hoc reports and queries
Analysing customer IT estate data to identify areas of improvement

We'd love you to have

Understanding of the concept and technology for SaaS and on prem software, computer/server/network hardware and infrastructure
Understanding of operating systems (Mac OS and Windows) and Deployment principles
Knowledge of Tableau, ideally dashboard creation, but not a necessity
Familiarity of using APIs to access data would be an advantage
Understanding of networking, Wi-Fi, IP etc
Experience in reviewing IT infrastructure and identifying efficiencies and potential remediation
Well organised and self-motivated

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Working flexible hours - flexing the times you start and finish during the day
Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives,and embraces every background.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Anyinformation you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authenticallyyouas possible when submitting your application to showcase your true and whole self.

Birmingham, Bristol, Leeds, London, Manchester, Marlow, Newcastle, South Coast

We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include: