DEXOps Engineer — Elevate Digital Employee Experience

Littlefish Group; East Midlands; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Referral bonus £1000

LinkedIn Learning access

Healthcare cash plan

Casual dress

Company Pension

Social events

25 days annual leave

Annual leave purchase

Job summary

Littlefish is seeking a DEXOps Engineer to enhance the digital employee experience across client environments. You will partner with UX and delivery teams to analyse telemetry, automate workflows, and implement proactive improvements.

You will work in a hybrid setup (Sheffield/Nottingham) with Modern Workplace expertise, PowerShell automation and ITIL-aligned processes to reduce incidents and improve performance across Microsoft 365 and endpoints.

Qualifications

• Significant experience as Modern Workplace/Endpoint Engineer or Technical Consultant.
• Hands-on experience with Microsoft 365 and endpoint environments.
• Experience with Intune, Endpoint Analytics, Windows endpoint management and PowerShell automation.
• Ability to diagnose performance issues using telemetry and troubleshooting.
• Understanding of Digital Employee Experience (DEX) principles and proactive service improvement.
• Experience creating automation and self-healing solutions.
• Familiarity with ITIL processes (Incident, Problem, Change, Continual Improvement).
• Strong analytical, problem-solving and communication skills.

Responsibilities

• Monitor and improve digital employee experience across endpoints and apps.
• Analyse telemetry and user feedback to identify trends and root causes.
• Provide actionable recommendations to customers and delivery teams.
• Create baselines, thresholds and performance measures for client environments.
• Develop automation, remediation scripts and self-healing capabilities.
• Collaborate with Service Desk, Infrastructure, Network and Security teams.
• Support Incident, Problem, Change and Continual Service Improvement processes.
• Coach colleagues on usage of experience data and proactive practices.
• Present findings and improvements to internal and customer stakeholders.

Skills

Modern Workplace Engineer

Endpoint Engineer

Technical Consultant

Microsoft 365

Intune

Endpoint Analytics

Windows endpoint management

PowerShell automation

Telemetry troubleshooting

ITIL processes

Problem solving

Stakeholder communication

DEX principles

Proactive improvement

Collaboration

Tools

Nexthink

Riverbed Aternity

ControlUp

Job description

Littlefish is seeking a DEXOps Engineer to enhance the digital employee experience across client environments. You will partner with UX and delivery teams to analyse telemetry, automate workflows, and implement proactive improvements.

You will work in a hybrid setup (Sheffield/Nottingham) with Modern Workplace expertise, PowerShell automation and ITIL-aligned processes to reduce incidents and improve performance across Microsoft 365 and endpoints.