DEXOps Architect: Transform IT Workflows (Hybrid)

Nexthink; Greater London; Hybrid; GBP 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid work model

Unlimited vacation

Private health insurance

Pension contribution

Training platforms

Volunteer days

Gym membership reimbursement

Referral bonuses

Job summary

Nexthink is the leader in digital employee experience management software, providing IT leaders with insight to diagnose and fix issues at scale. Nexthink enables its 1,500+ customers and 25+ million employees to improve digital experiences worldwide.

The DEXOps Architect role sits in the customer success function, embedding with client IT leadership to design and deliver operational improvements with measurable outcomes and broad impact across enterprises.

Qualifications

• 5-8+ years in IT operations, IT service management, IT strategy, or related enterprise IT leadership roles.
• Expertise in IT operating models, process redesign, and organisational change management.
• Track record of leading cross-functional initiatives and securing buy-in from IT executives and business stakeholders.
• Ability to translate between technical IT language and business outcomes.
• Experience with IT service delivery transformation or enterprise software platforms.
• Strong problem-solving and systems-thinking skills; ability to map complex dependencies and workflows.
• Excellent communication, presentation, and facilitation skills for running structured discovery and review sessions.
• Demonstrated experience of operationalising SaaS solutions to deliver tangible business benefits.

Responsibilities

• Identify & Deliver Customer Business Workflows with DEXOps foundation.
• Execute Quarterly Customer Health Reviews with structured stakeholder involvement.
• Develop domain expertise in IT operating models and enterprise platform practices.
• Collaborate with Product and Sales to align platform capabilities with workflows.
• Mentor internal and customer teams on enterprise operations best practices.

Skills

IT operations

Process redesign

Stakeholder management

SaaS platforms

Change leadership

Executive communication

Education

MBA

Engineering degree

Advanced IT certifications

Job description

Nexthink is the leader in digital employee experience management software, providing IT leaders with insight to diagnose and fix issues at scale. Nexthink enables its 1,500+ customers and 25+ million employees to improve digital experiences worldwide.

The DEXOps Architect role sits in the customer success function, embedding with client IT leadership to design and deliver operational improvements with measurable outcomes and broad impact across enterprises.