DEX Analyst (Digital User Experience)
Softcat
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Benefits offered by this job
Job summary
Softcat is expanding its Digital User Experience (DEX) team in Manchester. The DEX Intelligence Analyst uses Riverbed-based tools to report on customer IT estates and advise on improving digital experience scores.
You will work with ITAM specialists, internal tech teams, and sales stakeholders to deliver insights and drive value. The role offers training, a clear progression path, and flexible working patterns to suit individual needs.
Qualifications
- Understanding of SaaS and on-prem software, hardware and infrastructure.
- Knowledge of operating systems and deployment principles.
- Experience with reporting and data analysis to improve IT estates.
Responsibilities
- Utilise market leading intelligence solution for monthly customer reporting.
- Analyse IT estate data to build improvement recommendations.
- Produce ad hoc and scheduled reports for customers.
- Collaborate with sales to drive service adoption.
- Provide training on the solution to customers.
Skills
Tools
Job description
Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.
The Digital User Experience (DEX) team currently supports several key Softcat customers by providing assessments, reporting and intelligence on their digital user experience. Using a market leading technology solution (Riverbed), the team provides valuable insights into a customer's IT estate and helps them improve their digital user experience score.This service is expanding, and you will be working proactively to report on our customers estates and providing advice and guidance on how to improve their digital experience score, whilst utilising other teams within Softcat.
As a DEX Intelligence Analyst, your role is to utilise a market leading technology to provide our customers with insights and reporting on their estate, ultimately helping them improve their digital user experience.
The team supports a wide variety of organisations, and you can expect to be working closely both with our ITAM specialists, internal technology specialists, sales stakeholders and our customers. For the right candidate there is a clear progression path within the team as your experience grows. Training will also be offered, dependent on experience.
- Utilise a marketing leading intelligence solution to carry out key service deliverables monthly carry out of key service deliverables including customer reporting, monthly workshops, scheduled report creation, supporting the service technology and running customer workshops
- Helping customers gain the maximum value from the technology solution and service
- Providing ad hoc and scheduled training of the solution
- Analyse reports and build recommendations for improvement based on IT estate data
- Working with our sales community to drive service adoption
- Aid the customers for ad hoc reports and queries
- Analysing customer IT estate data to identify areas of improvement
- Understanding of the concept and technology for SaaS and on prem software, computer/server/network hardware and infrastructure
- Understanding of operating systems (Mac OS and Windows) and Deployment principles
- Knowledge of Tableau, ideally dashboard creation, but not a necessity
- Familiarity of using APIs to access data would be an advantage
- Understanding of networking, Wi-Fi, IP etc
- Experience in reviewing IT infrastructure and identifying efficiencies and potential remediation
- Well organised and self-motivated
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Working flexible hours - flexing the times you start and finish during the day
- Flexibility around school pick up and drop offs
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives,and embraces every background.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Anyinformation you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/
Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authenticallyyouas possible when submitting your application to showcase your true and whole self.
Birmingham, Bristol, Leeds, London, Manchester, Marlow, Newcastle, South Coast
We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:
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