Senior End-User Experience Engineer (Hybrid)

Justice Digital; Greater London; Hybrid; GBP 43,000 - 46,000; Full time

Benefits offered by this job

Pension 28.97%

Annual leave 25 days

Flexible working (hybrid/part-time)

10% personal development time

£1k learning budget

Maternity/paternity leave

Job summary

Justice Digital, Data and Science is recruiting for a Senior End User Computing Engineer to join the EUCS team. The role focuses on managing the Digital Employee Experience (DEX) across devices, applications and networks, using NexThink and related tooling to drive improvements and cost efficiencies.

The post requires pass of Security Check clearance and offers a hybrid working model with a defined 2-year fixed term arrangement, with potential to become permanent after review.

Qualifications

• Experience using Digital Employee Experience (DEX) tooling to monitor, analyse and improve end-user experience.
• Strong data-driven approach to identify issues and measure service outcomes.
• Ability to apply Continual Service Improvement to processes and services.
• Experience with problem management and incident resolution.
• Technical ability to configure and reconfigure databases and related products.

Responsibilities

• Manage the current DeX solution (NexThink) and related tooling; monitor and optimise end-user experience.
• Analyse data and present insights to improve workforce productivity and reduce IT costs.
• Monitor employee experience across applications, devices, and networks; collaborate with IT teams for usability improvements.
• Implement automated solutions to address root causes of performance degradation using data.
• Work with infrastructure, operations and product leads to fix problems and advance repeat issues.

Skills

DEX tooling

Continual Service Improvement

Problem management

Technical specialism

User focus

Tools

NexThink

PowerShell

Intune

Group Policy

Job description

Justice Digital, Data and Science is recruiting for a Senior End User Computing Engineer to join the EUCS team. The role focuses on managing the Digital Employee Experience (DEX) across devices, applications and networks, using NexThink and related tooling to drive improvements and cost efficiencies.

The post requires pass of Security Check clearance and offers a hybrid working model with a defined 2-year fixed term arrangement, with potential to become permanent after review.