Development Support Engineer – On‑Site IT & Systems Expert

Rkw; Fenton; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days' annual leave + bank holidays

Free parking on all sites

Staff discount on all our products

Employee Assistant Program

Refer a Friend Scheme

Training and development

Job summary

RKW Ltd is looking to hire 2 Dev Support Engineers to join our IT team, based in Stoke on Trent. We’re seeking people with IT support experience across desktop, hardware, software, apps and systems. Graduates are welcome, though prior professional experience is an advantage.

We focus on the Microsoft Tech Stack, so practical experience of C# / .NET is a benefit. The role is full-time, on-site, with on-call rota after training.

Qualifications

• Strong IT support experience or graduate with IT focus.
• Experience with desktop / hardware, software, apps & systems.
• Applications from ambitious Graduates welcome – but previous professional experience is a distinct advantage.
• Microsoft stack experience is beneficial, including C# / .NET is a plus.

Responsibilities

• Providing Support to our key Business stakeholders, resolving their problems either through corrective action or provision of suitable information or escalating their issues.
• Taking a hand in the monitoring of the company’s automated systems as required to ensure that these are kept running at all times.
• Hardware and Software Maintenance: Install, configure, and maintain computer hardware, operating systems, and software applications. Perform routine system updates and patches.
• End-user Support: Provide technical support and troubleshooting assistance to end-users, ensuring timely resolution for hardware and software related issues.
• Working alongside Senior Devs, learn and help develop our next generation of systems
• Working with our key suppliers and vendors, ensuring that RKW is seen as the preferred business partner through our EDI systems
• Taking part in rota based on-call support after training and check service operating in the evenings and weekends (includes answering and logging calls, escalating where unable to solve and monitoring automated systems to ensure uninterrupted operation during the out of hour’s period).
• Take on some other IT related duties as required.

Skills

Excellent computer skills

Excellent communication skills

Office 365

Windows OS

MacOS

Flexible and organised

Education

Related Qualification / Certification advantageous

Tools

Power BI

Web or REST API dev

MS Dynamics Nav.

Job description

RKW Ltd is looking to hire 2 Dev Support Engineers to join our IT team, based in Stoke on Trent. We’re seeking people with IT support experience across desktop, hardware, software, apps and systems. Graduates are welcome, though prior professional experience is an advantage.

We focus on the Microsoft Tech Stack, so practical experience of C# / .NET is a benefit. The role is full-time, on-site, with on-call rota after training.